Job description

Responsibilities:

• Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
• Communicates with customers regarding service request or problems; documents, evaluates, and resolves customer’s inquiries.
• Thoroughly documents all contacts and conversations; follows up as required.
• Works with other departments to complete customer requests as needed and minimize escalations.
• Gains proficiency in various administration and automated workflow systems.
• Processes complex and varied service requests.
• Consistently meets/exceeds set quality and productivity metrics.
• Functions within a team-based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.

Qualifications

• High School diploma or equivalent.
• Up to 1 year experience with call center or customer service experience/training.
• Fundamental computer knowledge and maneuverability within window applications.

Basic understanding of Microsoft office suite, specifically Word and Excel

Job Type: Full-time

Salary: $14.83 - $17.55 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Cedar Rapids, IA: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Speak with the employer
+91 6362145246

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