Job description
****Only apply if you are able to and willing to commute to Costa Mesa, CA. Full Time- Monday - Friday****
Benefits/Perks
We are seeking a Customer Service Representative to join our team. In this role, you will Quality Control files to ensure guidelines are met with our Legal Team, you will be responsible for answering inbound calls from customers and help identify their needs, process requests such as payment changes, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is responsible, a team player, computer savvy, and is able to remain calm under pressure.
Responsibilities
Benefits/Perks
- Career Growth Opportunities
- 401(k) Plan
- Referral Bonus
- Monthly lunches
- Nice Place to work at, great work environment.
- You can look forward to company events, lunches, holiday activities, and more.
We are seeking a Customer Service Representative to join our team. In this role, you will Quality Control files to ensure guidelines are met with our Legal Team, you will be responsible for answering inbound calls from customers and help identify their needs, process requests such as payment changes, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is responsible, a team player, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Answer inbound calls and emails from clients with questions relating to their enrollment in our program
- Identify the reason for the customer’s call, collect relevant information and provide solutions
- Perform data entry - Track and updates to customer accounts via our CRM
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- Effective communication, negotiation, and problem-solving skills
- Basic understanding of consumer debt/credit
- Debt Settlement or Financial Services Industry experience preferred but not required
- Candidates must be optimistic, empathetic and compassionate
- Strong ability to multi-task and solve problems
- Enthusiastic and dynamic personality with high motivation
- Strong and clear communication skills
- Excellent attention to detail and follow-up
- Ability to work methodically in a fast-paced, high energy environment
- Pay close attention to detail and apply policies and procedures
- Bilingual (English/Spanish) is a plus
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.