*NEW, COMPETITIVE WAGES

*$1,000 SIGN-ON BONUS AFTER SIX MONTHS WORKED

*GENEROUS BENEFITS PACKAGE

About Nelson-Jameson:

Nelson-Jameson exists to keep America’s food supply safe and delicious.

While most industrial suppliers simply deliver products - Nelson-Jameson delivers solutions. Since 1947, Nelson-Jameson has been a trusted supply chain partner of the nation’s top dairy and food manufacturers. Through our technical experts, comprehensive product offering, and expertly curated food safety programs, we bring holistic food quality and safety solutions to our customers while simultaneously lowering transaction costs.

We are a leader in providing from a single source a wide variety of products and services of unsurpassed value to food processors.

While food processors are the primary focus of our marketing efforts we will capitalize on the manageable opportunities in other markets. We expect to serve and advance the best interests of our customers by:

• Maintaining a staff which is committed to customer service, and which has expertise pertaining to the products we sell.

• Carrying an extensive inventory to fill customer orders promptly, completely, and accurately.

• Providing "added value" proprietary products and service wherever possible to better serve customer needs.

• Being a source for hard-to-find items.

• Providing customers with easy-to-use catalogs together with ready access to customer service representatives.

• Maintaining distribution centers and our own delivery services where economically feasible.

• Being sensitive to both current needs and future opportunities in providing products and services to our customers.

• Dealing morally, honestly and fairly; striving to give superior value; being willing to go the extra mile; and pursuing excellence in every facet of our endeavors.

Nelson-Jameson is a 4th generation family-owned company with a strong “Golden Rule” culture and familial, Midwestern values. We support our communities, are robust philanthropists, espouse work-life balance, proud of the flexibility we offer, have beautiful offices and amenities, and just have a lot of fun at work.

Job Summary:

The primary function of the Customer Service Representative (CSR) is to provide exemplary service to Nelson-Jameson customers via incoming phone calls, web and fax communications. The CSR staff will assist customers through order processing and expediting, quotes, repairs, returns, delivery information, product knowledge, research, problem solving and follow-up. Attention to detail, strong interpersonal communication skills, and a willingness to collaborate within the department and with other business units is essential.

Duties/Responsibilities:

• Handles incoming calls as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, professional overall service.

• Processes incoming quotes, orders, repairs and returns by entering into the computer system in a timely, accurate, and efficient manner.

• Initiates callbacks to customers as needed for delivery, pricing, product and other order detail verification.

• Processes new customer account requests with proper and timely paperwork completion and pleasant, professional communications.

• Keeps current on promotional events and new products, effectively informing customers on such events.

• Uses good judgment in referring customers to others for technical assistance, utilizing conferencing when this improves service to the customer and increases knowledge-base for the CSR.

• Listens actively to the customers to identify needs and provide solutions.

• Builds a positive rapport, and thus customer loyalty, with new and existing customers through exemplary service.

• Collaborates with other departments to provide the best service to customers through effective teaming.

• Serves as a backup to cover the front desk to check in visitors and perform any other front desk related duties.

• Other duties as assigned

Required Education and Experience:

• High school degree or equivalent.

• Computer knowledge skills and ability.

Preferred Education and Experience:

• Education: Post-secondary degree.

• Experience: General office experience, telephone customer service or similar experience.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, use hands to handle, or feel, and talk, or hear. The employee is occasionally required to stand, walk, or stoop.

The employee must occasionally lift and/or move up to 25#. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

An office environment is typical in this position. The noise level is generally quiet.

Work Week:

Hours: 40 Days: Monday – Friday, 8:00a.m. – 4:30p.m. Overtime: As needed

The above is an overview of the position described and is not intended to be all inclusive. To perform this job successfully, an individual must be able to perform each responsibility and duty satisfactory. The qualifications including physical demands, listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#csr

Experience

• General office experience, telephone customer service or similar experience

Education

• High School or better

• Associates or better

Skills

• Computer knowledge