At Caterpillar, we're working to help our customers build a better world. We wouldn’t be the Caterpillar we are today without the exceptionally talented, bright and driven people who get the job done. This is your chance to help us make progress possible around the world – for our customers, for growing communities and for every member of our team. We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a Customer Support Representative.

The Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream from procurement to design and manufacturing to distribution. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics, segment Procurement and the design and manufacture of Wear Components (Undercarriage and GET) and Maintenance Components (Seals, Tubes & Hardware, Hose & Couplings, Fluids and Filters).

We’re committed to our customers, who build a better world with our products, services and solutions.

We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth.

Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition.

Learn more about the Caterpillar Experience

As a Customer Support Representative, you will deliver & enhance customer satisfaction by assisting customers with orders and the timely receipt of product whilst also driving incremental sales with the assigned customer base. Providing technical information, entering and expediting orders whilst handling customer problems with professionalism and diplomacy to deliver an exceptional Customer Experience.

Job Duties and Responsibilities may include, but are not limited to:

• Acting as the Businesses initial interface with the Customer ensuring relationships are developed and queries resolved with pace

• Accountability for Managing Customer Orders

• Management of Outbound Premium Freight

• Backorder Management

• Project Support

• Ownership of any root cause and corrective action analysis required

• Responsive at pace to customer queries & required technical support

• Coordinate and collaborate globally and regionally with supply chain, operations and quality teams

• Alignment with global processes

• Employee is also responsible for performing other job duties as assigned by Caterpillar management from time to time

Basic Requirements:

• Minimum of a high school diploma or GED

• 6+ months of Customer Service experience

• Basic computer skills (Microsoft Office Suite) and general knowledge of Order entry

Top Candidates will also have:

• 2-year college degree or higher education

• A thorough knowledge of company, department, and division policies/procedures

• Close attention to detail and accuracy are necessary to completing many tasks

• Able to effectively handle problem analysis and making good decisions to solve them in a timely manner

• Good human relations skills are required to develop a cooperative work relationship with others inside and outside the department

Additional Information:

This position does not offer relocation and is located in Champaign, IL

This position requires 5% or less travel

Final Details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers . #Li