The Customer Service Representative is responsible for interacting with customers to provide information about scheduling, services, products and to handle and resolve customer issues. Daily activities will include accurate and timely processing of customer requests for installations, date revisions, service orders, confirmations.

ESSENTIAL DUTIES

• Performs all duties required in the planning and scheduling of Cascade shower and bath products
• Capable of handling multiple customers as assigned
• Works within company guidelines and processes to consistently meet customer installation and service requirements with sense of urgency and accuracy
• Timely calls to customers to confirm schedule dates and assess builder readiness
• Thorough follow up on all installation and service schedules
• Effectively communicates daily with customers by phone and e-mail
• Responds quickly to customer inquiries in all areas of installation and service scheduling
• Maintains rapport and good working relationships with appropriate customer personnel
• Requests customer purchase orders for charges incurred by the customer
• Resolves customer issues by researching problems and providing solutions
• Maintains a positive and team focused relationship with co-workers
• Maintains a clean, efficient work space

EDUCATION

• High School diploma or equivalent

WORK EXPERIENCE

• Work experience that demonstrates an ability to successfully complete the job requirements

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong verbal and written communication skills with the ability to effectively communicate with outside departments, customers, superintendents, and builders
• Must be able to multitask and work in a fast paced environment with the ability to consistently meet project deadlines
• Strong organizational skills with the ability to handle multiple conflicting priorities
• Computer literate with strong data entry skills. Must be proficient in Excel and other Microsoft office applications
• Detail oriented with high level of accuracy and ability to follow through is required
• Previous experience in new home construction is a plus
• Ability to successfully cross train on additional tasks as needed

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.