Customer Service Representative
Full Time
Coon Rapids, MN 55433
$17.33 an hour
Posted Today
Job description
Position Information
Classification Title
Customer Service Specialist
Working Title
Customer Service Specialist
Hire Types
Staff
Division
Anoka Ramsey Community College
Department
Academic Affairs & Student Services
Unit
Records & Registration
Location
Coon Rapids, MN
FLSA
Non-Exempt
Full/Part Time
Full Time
FTE
1.00
Employment Condition
Unlimited
Work Shift
Days
Work Schedule/Hours/Days
Monday – Friday (8:00 am – 4:30 pm)
Posting Details
Salary Minimum
$17.33
Salary Maximum
$22.70
Salary Type
Hourly
Bargaining Unit/Plan
206, AFSCME Clerical
Job Description
The Records and Registration Office promotes the academic mission of Anoka-Ramsey Community College (ARCC) by providing information to students, faculty, staff and the public. We are a dedicated team that upholds high ethical and professional values in all areas, maintaining accuracy, integrity, and privacy of student records – past, present, and future – by adhering to federal, state, and institutional policies and procedures.
The Customer Service Specialist position serves as the first point of contact for the Records and Registration Office through email, phone and in-person interactions. This position provides accurate Records and Registration information on such topics as enrollment verification, adding/dropping/withdrawing, and incoming and outgoing transcripts. This position also assists students with website navigation, finding and completing appropriate forms, and course registration issues. Providing positive customer service is an essential component to this position.
Required Qualifications
- Customer Service skills sufficient to provide prompt, courteous and accurate information regarding the Records and Registration policies and procedures to customers in person, on the phone, and through e-mail
- Word processing skills to prepare memos, letters and other materials that are grammatically correct, in proper format, and free of spelling errors using Microsoft Word or equivalent software
- Knowledge of database management software sufficient to retrieve data and review information
- Data Entry skills sufficient to accurately input data and maintain a high level of attention to detail
Preferred Qualifications
- Demonstrated commitment and success working in a diverse and multi-cultural and multiracial community
- Knowledge of Records and Registration policies and procedures
- Experience using database management software such as Academic Records Student Affairs Application (ARSA), Integrated Statewide Records System (ISRS), Perceptive Content or other similar software
- Knowledge and ability to understand issues around data privacy and maintain a high level of confidentiality
- One (1) year of customer service experience
Other Requirements
In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State’s vehicle use criteria and consent to a Motor Vehicle Records check.
About
Anoka-Ramsey Community College (ARCC) is an open-door, comprehensive higher education institution committed to excellence in teaching and learning. ARCC has campuses in both Cambridge and Coon Rapids, Minnesota.
The aligned institutions of Anoka-Ramsey Community College and Anoka Technical College (ATC) are members of Minnesota State. With over 100 degree, certificate, and transfer programs across three campuses, ARCC and ATC have served the citizens of the Twin Cities and East Central Minnesota since 1965. Annually, the two colleges (three campuses) serve more than 16,000 learners of all ages and ethnicities as they pursue associate degrees that transfer as the first two years of a bachelor’s degree, or technical and certificate programs that lead immediately to rewarding careers.
We are committed to responding to the educational needs of our changing communities and to providing opportunities for enhancing knowledge, skills, and values in a supportive learning environment. We recognize and assert the value of inclusion as an ethical imperative and as a necessity for academic rigor, student success, and lifelong learning. Our goal is to strive for inclusive excellence in our commitment to preparing all students and employees for success. Our commitment to inclusive excellence seeks to extend beyond academic offerings to meet diverse student interests as well as regional and economic needs.
Our college prides itself in our support for students’ holistic needs. We have many students who are first-generation students, students with disabilities, veteran students, post-traditional students, and students who identify as LGBTQIA. The student population at ARCC is composed of 0.4% American Indian/Alaska Native, 6.6% Asian, 11.7% Black or African American, 5.7% Hispanic of any race, 0% Native Hawaiian/Other Pacific Islander, 63.5% White, and 4.6% multiracial and 19.9% post-traditional students. We are committed to creating a vibrant and diverse community of employees composed of first-generation students, employees with disabilities, veterans, and employees who identify as LGBTQIA. Our employee population at ARCC consists of 16.4% Black, Indigenous, People of Color (BIPOC).
For more information about our college, please visit our website at
http://www.anokaramsey.edu.
The safety of all is of vital concern. The Clery Act Campus Crime & Security Report is available to perspective employees at ARCC at http://www.anokaramsey.edu/about-us/safety-security/. The campus Title IX Coordinator is Mike Opoku and can be contacted at mike.opoku@anokaramsey.edu or (763) 433-1272.
The safety of all is of vital concern. The Clery Act Campus Crime & Security Report is available to perspective employees at ARCC at http://www.anokaramsey.edu/about-us/safety-security/. The campus Title IX Coordinator is Mike Opoku and can be contacted at mike.opoku@anokaramsey.edu or (763) 433-1272.
Benefits Info
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:
- Public pension plan
- Training and professional development
- Paid vacation and sick leave
- 11 paid holidays each year
- Paid parental leave
- Low-cost medical and dental coverage
- Prescription drug coverage
- Vision coverage
- Wellness programs and resources
- Employer paid life insurance
- Short-term and long-term disability
- Health care spending and savings accounts
- Dependent care spending account
- Tax-deferred compensation
- Employee Assistance Program (EAP)
- Tuition reimbursement
- Federal Public Service Student Loan Forgiveness Program
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
Posting Detail Information
Posting Number
F188P
Number of Vacancies
1
Re-posting
No
Desired Start Date
Position End Date (if temporary)
Open Date
05/15/2023
Close Date
06/05/2023
Open Until Filled
No
Accept Applications
No
Special Instructions Summary
This position is posted on the State of Minnesota website at
https://mn.gov/mmb/careers/search-for-jobs/ from May 15, 2023 – June 5, 2023. The Job ID is 65726. Please complete the online application form and upload your resume by the deadline.
Posting Contact
Sharon Wolfgram - swolfgram@anokatech.edu - 763-576-4212
Equal Employment Opportunity Statement
Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
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