Position: CALL CENTER Customer Service Rep (Lead Generator)

Department: Sales & Marketing

Location: Muncie, Indiana

Position Reports to: Report to CALL CENTER Telemarketing Manager

Hours: Monday through Friday - 8 am to 5 pm (Year Around call center work)

Employment Type: Full-Time (36 + hours per week)

Compensation: Hourly rate is $14.00 per hour, plus an additional $25 per quoted lead bonus. Raises are possible monthly, depending on position performance.

Benefits Offered to Full Time Employees: Medical, HSA, Dental, Vision, Voluntary Life, Company Paid Life, AFLAC and 401K.

POSITION PURPOSE

Call center Customer Service Rep's (Lead Generators) support our outside and inside sales staff. Ability to Identify and record sales, opportunities and projects for commercial roofing company.

ESSENTIAL DUTIES AND BASIC TASKS

Contact prospective customers to ascertain needs and opportunities, via telephone in our call center.

Gather all relevant information, including size, age, and owner contact information for building/roof.

Record data into contact management database for distribution to sales staff.

Maintain accurate and up to date information in database.

GOALS

Generate at least TWO actionable leads per week.

QUALIFICATIONS

Must be 18 years of age.

High school diploma or GED preferred.

Basic computer knowledge including use of Outlook, Excel, and Word are helpful. Position also requires telephone skills, and minimum basic typing skills.

Some experience in a CALL CENTER or TELEMARKETING is preferred.

Having knowledge of Microsoft access is preferred, but not required.

Must be able to pass Pre-Employment Drug Screen & provide 2 forms of I-9 Citizenship approved identification.

SKILLS/ABILITIES:

Honest, dependable, self-motivated, persuasive, good communication skills. Extroverted and able to handle rejection and stress and keep positive mind set. Ability to work in a team oriented environment and good customer phone skills.

WORKING CONDITIONS:

Position requires the ability to work in close contact with other call center CSR's. (Lead Generators)

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About Us:

ACR1.COM Commercial Roofing (ACR) incorporated in Indiana March of 1984. We specialize in commercial flat and low-slope metal roofs. ACR quickly expanded throughout the Midwest, serving Indiana, Illinois, Michigan, Kentucky, Ohio and Missouri. In 1997 we became licensed in Florida and provide services throughout the entire state. We are now also providing services in the state of Georgia.