Job description
Customer Service/Quality Assurance Specialist
#SPLW
Part of a small manufacturing quality team that provides customer service to the internal sales team by inspecting quality goods. Must have a passion for superior customer service and be data/quality driven. Ideal for a person with a customer service background looking to leverage that experience into career growth into our manufacturing environment. To set a person up for career growth, we will invest 2-3 months of training on the basics of our business with rotations in both the showroom and production.
Job Responsibilities
- Liaison between the retail stores and our manufacturing facility
- Perform inspections on outbound finished goods
- Monitor & recommends adjustments to the assembly/production process
- Escalates issues in a timely & concise manner
- Approves finished products by conducting visual & measurement tests, returning products for re-work & approve re-work
- Retraces and modifies customer orders
- Focus on quality of product and troubleshoot store/customer issues
- Providing timely follow-up to stores
Key Requirements
- Interest in working in a manufacturing environment
- Attention to details
- Analytic & Reporting skills
- Written & Verbal communications skills
- Strong visual concentration
- Basic computer & math skills
- Ability to provide quick decision making
- Hand/eye coordination
- Must be flexible with schedule
- Ability to work alone with minimal supervision
- Bilingual in Spanish(Preferred)
BTG Provides
- Weekly Pay
- Medical, Dental, and Vision Benefits
- Life and Disability Benefits
- 401K Plan w/ company match
- Paid vacation and sick time
- Career coaching and advancement opportunities
Blinds To Go® is committed to a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Schedule:
- Day shift
- Weekend availability
Work setting:
- Factory
- In-person
- Manufacturing facility
- Office
- Warehouse
Education:
- High school or equivalent (Preferred)
Work Location: One location
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