Job Summary:

Responsible to greet and assist customers and ensure proper documentation and communication, internally and externally, for import operations.

Hourly Rate:

$18.04 -$23.81

Duties and Responsibilities:

• Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
• Coordinate check-in with warehouse personnel.
• Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.

• Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility.
• Notify shippers when shippers when shipments are placed on hold.
• Provide assistance to customers arriving to retrieve their documents and freight.
• Collect and secure the appropriate charges and document method of payment.
• Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
• Assist in completion of MAWBS for over-the-counter shipments.
• Confirm all bookings are accepted
• Confirm Transportation Security Administration (TSA) mandatory screening.
• Confirm Dangerous Goods have been checked within aircraft limits.
• Data capture AWB information into airline system(s).
• Manifest flight based on information received from the warehouse.
• Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
• Verify post flight inventory with documents on hand.
• File maintenance of all pertinent documents and records.
• Prepare various reports (Irregularity Report, Weekly Import and/or Export Statistics)
• Follow specific procedure for Dangerous Goods shipments when received, including procedure when Dangerous Goods are abandoned by consignee.
• Answer telephone and respond to incoming calls and emails.
• Demonstrate diligence required to maintain security under the Airport Police, TSA and United States Customs/Border Protection (USCBP) Regulations. You will challenge any and all persons not displaying an airport I.D. badge within a warehouse or the AOA.
• Maintain records and appointments necessary for employment on the airport such as: airport badge appointments, USCBP interviews or other government required meetings.
• Successfully complete and pass all assigned training as required by WFS and regulatory agencies in order to perform assigned tasks.
• Keep workstation clean and organized.

Minimum Requirements:

• High school diploma or GED preferred
• Must have a valid driver's license
• Must be at least 18 years of age if the position requires driving cargo handling equipment
• Ability to work rotating shifts including nights, weekends (i.e. Friday, Saturday, and Sunday), and holidays.
• Ability to read, write, fluently speak and understand the English language

Physical Demands/Working Environment:

• Must be able to lift up to 50 lbs.
• Tolerate moderate to loud levels of noise within the work environment
• Stand and remain standing for periods up to 3 hours without sitting
• Demonstrate daily a fitness for obligation without impairment due to illegal drugs, sleep deprivation, medication, or alcohol
• May be required to work all of the following: irregular hours and/or shifts, including split-shifts; holidays and weekends; overtime; and extended hours.

Knowledge, Skills & Abilities (Desired):

• Typing skills with ability to type a minimum of 35 wpm.
• English proficiency (e.g., reading, writing, speaking, listening)
• Mental abilities (e.g., visual observation and identification, mental rotation)
• Interpersonal skills (e.g., customer service, dependability)
• Work values (e.g., responsibility, honesty, integrity)
• Knowledge of basic arithmetic and mathematics
• Comprehension of airway bill import procedures and government regulations
• Attention to detail and organization skills
• Ability to follow instructions from supervisor or lead agent
• Ability to work as an effective team member
• Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).
• Office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability to multi-task.