Job description
Full-time and Flexible Shifts available
Are you looking for a team that shares your passion for customer service?
Are you a highly determined person? Do you love having goals to achieve?
If so, this is an opportunity that you won’t want to miss…
We want to be the water company people want to be supplied by and want to work for.
Next start dates: 23rd
January 2023 and 27th February 2023.
This is a crucial role within our busy, friendly and award-winning Customer Services team. You understand your customers' point of view and make them feel valued. Your warmth, passion and determination will help us to get it right, first time for our customers when they call.
No two days are ever the same. You’ll assist customers with water bills, refunds, payment plans and change of occupier. You’ll also help when they experience problems with their water supply. You respond quickly, enjoy solving problems and take pride in delivering your best results.
The starting salary is £20,208.77 and increases to £20,708.77 following probation. We also pay bonuses based on achieving targets. You can expect to earn an extra £3,000 on average and up to a maximum of £6,300. We’re open Monday to Friday 08:00 – 19:00 and Saturday 08:00 – 13:00. You’ll join a shift pattern that includes 1 Saturday every 6 weeks. The rotas are prepared well in advance so you can plan ahead.
We can also offer options to permanently work 09:30 – 14:30 with 1in6 Saturdays or 10:30 – 19:00 shift with 1in6 Saturdays. Just let us know at interview what shift preference you have.
Previous experience is welcome but not essential. You’re willing to learn and respond well to feedback. We provide full induction training, regular coaching and the support and encouragement needed to get you off to the best start.
You’ll find lots to get involved with in our fun, competitive call centre with regular competitions, prizes, team nights, social events and paid volunteering days to support causes you care about.
This role has excellent development opportunities. For example, the majority of our management started out as Customer Service Advisors. You’ll get the chance to move around the department to learn skills and perform new roles. So, this is an excellent time to build a thriving career and contribute to the success of our Customer Service team.
About South East Water
You may not have considered a career with South East Water before. Here’s your chance to make a difference.
We’re here to provide today’s public water service and create tomorrow’s water supply solutions, fairly and responsibly, working with others to help society and the environment to thrive.
We deliver 520 million litres of water through 9,000 miles of pipes every day. We draw water from more than 250 boreholes, 6 rivers and 6 reservoirs and we have 83 treatment works to ensure the water we supply is of the highest quality. And, we’re investing £433 million into new resources and innovations during 2020-2025.
What will you be responsible for delivering?
- Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score.
- Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance.
- Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.
- Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
- Attend and contribute to team meetings with team, peers and colleagues.
- To be available to support the business in peak periods by covering post room and reception duties and by being part of a stand by rota emergency periods.
What do you bring to the role?
- Live within a commutable distance to our office in Snodland, Kent.
- You’ll be on-site for your 5-week induction and until you are full trained in the role.
- There will be the option for Hybrid working, typically after 4-6 months when your meeting all of your targets.
- Passionate about excellent customer service.
- Determined to find the best solutions to problems.
- Having previous customer service experience would be beneficial.
- Good typing abilities.
- Excellent written and verbal communication skills.
Salary & Benefits:
- £20,708.77 salary + bonuses with average earnings of £23,750.
- Great career development opportunities - we'll help you to learn new skills, build your knowledge and take on new challenges.
- Excellent Stakeholder pension scheme, up to 10% employer contribution
- 5 weeks holiday, increasing to 6 weeks with length of service
- 2 paid volunteering days to support causes of your choice
- Cycle to work scheme
- Health cash plan - claim back the costs of medical treatment.
- Life assurance
- Wellbeing related benefits
Everyone needs water, South East Water welcomes
everyone
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
What to expect from your recruitment
- Interviews will be conducted via zoom
- You may be asked to complete a short set of assessments
- You’ll be asked to complete satisfactory DBS, identity and employment referencing checks as part of receiving your employment offer from South East Water.
If this sounds like the opportunity you’ve been looking for, apply now!
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