Job description

Do you want to further your career with an award-winning company?

For the fifth year running, we have been recognised as a Great Place to Work, as well as one of the UK’s Best Workplaces™ for Women.

We want to hire customer service advisors who will be proud to represent our company values and consistently deliver a high quality service to our customers. This is a full-time permanent position within our modern office in the centre of Cardiff. We have a rota to cover our contact centre's opening hours (8am to 8pm Monday to Friday, and 9am to 1pm on Saturdays).

What we need

You will be working in our contact centre, answering calls and responding to letters and emails from our customers. Our goal is to solve our customers’ queries when they first contact us.

Previous experience working in a contact centre is not essential. We are looking for someone who is passionate about providing exceptional customer service, and puts customers’ needs at the heart of everything they do.

We understand that everyone has different ways of working and that this is vital to giving great customer service. To be successful you must be willing to learn new skills to make sure we deliver exceptional service to our customers. You must be a great team player but also able to work under your own initiative.

What you’ll get from us

• Excellent starting salary of £21,567 per annum, increasing to £23,000.00 after the probation period
• The opportunity to have mix of working from home and in the office
• Membership of a competitive pension scheme
• 25 days’ holiday plus bank holidays, with the option to buy extra days each year
• Corporate perks, including reduced-price cinema tickets and discounts at high street shops
• Wellbeing assistance (a 24-hour helpline and counselling service)
• Social events that take place throughout the year

You will be based in our office a close walk from both train and bus links along with many shops and cafes, in the heart of Cardiff. We also offer a Hybrid working policy following completion of training.

If you have any questions or would like to discuss the role in more detail, please phone the Resourcing team on 01359 308260 for an informal discussion.

Job Type: Full-time

Salary: From £21,567.00 per year

Schedule:

• Monday to Friday

Work Location: One location

Reference ID: BUUVK803841

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