Job description

NOTE: Candidates must also apply for this position on our careers site. Please go to: jobs.cox.com, use keywords "Customer Retention Representative" and location "Las Vegas, NV USA".

Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us.

Through building meaningful relationships through each customer interaction, you’ll be able to retain, upgrade and/or add new services.

If you are looking for a challenging yet rewarding career where you’ll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we’re hiring a Customer Retention Representative – Flexible Work Options.

The Customer Retention Representative – Flexible Work Options is role is a highly consultative retention sales opportunity, operating in a call center environment. Call center hours of operation are 5am – 8pm, Mon – Fri and 6am – 6pm, Sat, Sun Closed; shift schedule will be determined at time of hire and subject to change.

As part of a customer loyalty driven team, highly motivated individuals could receive a targeted annual amount of $53,763. This reflects the fulltime hourly base rate of at least $16.04 and target commission is $1,700 a month. There is potential to earn up to and beyond $70,000 annually as a high performer. Employees also receive a ramp period of 2 months to adjust to commission earnings.

You must live within the area of Las Vegas, NV.

You are a persuasive and resilient individual. You not only adapt to change but actively look forward to changing. You are driven, influential, and able to identify what best suits the customers' needs. You can negotiate with customers and problem-solve while maintaining revenue. Change is a part of every salesperson's life, and value is most important in any sales offer.

You're a self-starter, familiar with the technology. Your approach is based on understanding the customer's needs and offering solutions.

Qualifications:

• High School Diploma, GED, or Relevant Work Experience
• Effective communication skills
• Excellent computer skills
• Demonstrated ability to multi-task
• Interpersonal skills to work effectively with the call center team
• Persuasion skills to engage fully with the customers

What You Will Do

• Take calls from customers about to downgrade and disconnect their services.
• Listen to their concerns. Steer them toward solutions so we can turn the corner on their experience!
• Have transparent conversations to help customers understand the value of existing Cox products and services. Uncover the need for new products and services.
• Reaffirm the needs of each customer's household. Solidify why Cox products and services satisfy their needs.
• Upsell, cross-sell, and work to retain every customer with whom you interact. Negotiate service pricing and identify new opportunities.
• Use our customer database to tailor solutions and help customers understand their billing components.

What We Can Offer You

Cox understands that happy employees are at the heart of a healthy business. We provide the following services for our excellent employees:

• Cox offers highly competitive pay and other compensation perks (401k + company match, comprehensive medical benefits, etc.).
• We also provide discounts on Cox products and services (valued at up to $ 300/ month).
• Tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance, and much more.
• Cox's goal is to make you feel recognized for your contributions beyond a healthy paycheck. We strive to create a workplace where you feel supported in all aspects of your work life.
• Cox encourages growth and provides opportunities for training in cross-departmental areas. You can explore opportunities within the Cox family of businesses that will continue to challenge and empower you.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That’s a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Job Type: Full-time

Pay: From $16.04 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• In-person

Application Question(s):

• Do you live and/or reside within or near the Las Vegas, Nevada geographic area?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Call center: 1 year (Preferred)
• Sales: 1 year (Preferred)
• Customer retention: 1 year (Preferred)

Work Location: One location

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