Job description

***In order to be considered for this position please apply via HireHive: https://edconnective.hirehive.com/job/114361/customer-relationship-manager-virginia-remote-richmond-newport-news-central-or-northern-virginia

This is a full-time hybrid position that requires frequent travel (up to 50%) to client sites and ad hoc events.

Are you looking to be a part of a team with a purpose? EdConnective's mission is to transform education from the bottom up. We strongly believe that teachers and leaders are the core technology in every classroom, and by helping them move from good to great, we can help ensure every student has access to a highly effective teacher. We are currently looking for a motivated Customer Relationship Manager to join our team.

Why You'll Love EdConnective...

• We Make A Difference - our partnerships directly impact both teacher and student outcomes and our inboxes are full of stories of this transformational education impact.
• We Are Partners - our focus is 100% on consultative sales - this means helping school leaders achieve their goals, first and foremost. We don’t use high-pressure sales gimmicks, we don’t pester our contacts with low-value communication, and you won’t either.
• We Work With The Best - Our sales mentors have built huge companies in the education space.
• More Tech, More Support - We use cutting-edge technology to allow our team to spend less time on menial tasks and more time on strategy and selling.
• Flexibility & Balance - Unlimited PTO, normal business hours with travel.
• Benefits - Competitive base salary along with health, vision, dental and other benefits
• We Care About Growth - Our entire team shares the growth mindset, and the ideal hire for this position will too. There is tremendous growth potential within the company, and we offer a variety of training and individual-focused development plans to help you meet your goals.

What You'll Love To Do...

• Build phenomenal relationships, increase retention, and grow the accounts of our Virginia customer base by developing and executing account management plans that over-deliver on expectations
• Partner with EdConnective Partnership Advisors to initiate relationships with principals and school/district administrators to share the benefits and value of teacher and K12 Leadership coaching through EdConnective
• Work closely with our success and growth teams to identify new business opportunities
• Lead engaging in-person sessions with administrators, teachers, and coaches to generate excitement and create buy in for the coaching process
• Address customer success challenges before they happen by building strong relationships and executing on strategies that maximize user engagement and mitigate user issues.
• Be persistent in engaging key account leads and contacts by delivering compelling discovery based sales conversations over the phone, virtually, and in person

Additional Responsibilities

• Ability to work an external client-facing role that requires frequent travel within the state of VA
• Proactively learn and use our CRM system (Salesforce) to note activities
• Collect and manage product feedback from schools and participate in product development conversations
• Design and manage product rollout to schools, ensuring they fully adopt new products and features

Ideal Qualifications & Requirements

• BA or BS degree or higher
• Passion for improving education
• Minimum of 3 years in a K12 education role
• Strong communication, writing, presentation and negotiation skills, with the ability to inspire others
• Self-driven, persistent, assertive, and entrepreneurial
• Proven ability to leverage technology (i.e. phone, video, email, GSuite, Zoom, social media, etc.)
• Are naturally solution driven and excel at asking questions and listening carefully to responses
• Experience selling a service or willingness to learn; comfortable with selling and sales conversations
• Must be a POSITIVE, can-do person, be adaptable to change

Desired Qualifications:

• Experience developing strategies to increase the adoption of technology solutions
• Demonstrated ability to manage large, multi-stakeholder projects with exceptional results
• Demonstrated ability to establish and manage customer relationships
• Virginia-based - preferably located in the following areas: Richmond, Newport News, Central, or Northern Virginia

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Travel requirement:

• Up to 50% travel

Work Location: In person

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