• Assist customers and employees with phone, fax, and email requests
• Support Online Banking, Bank Card Services, and Online Account Opening
• Complete research requests, verification of deposit requests and credit references
• Understand organization structure, departments and their responsibilities aiding in connecting customers with appropriate associates
• Follow policies for correct customer verification and process customer requests to minimize risk of releasing sensitive information

• High School Diploma
• Customer Service Experience
• 18 years and older
• Has customer service/and or banking experience

• Ambitious and Self Motivated
• Goal Oriented and Driven to Succeed
• Ability to follow up with customers as needed
• Detail Oriented
• Has an appetite to learn and develop
• Enjoys working with people
• Thrives in a fun, fast-paced environment

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to:

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include:

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.