Job description

Customer Service Representative

Job description:

Customer Service Representative

As a Customer Service Representative, you will deliver exceptional care to our customers. Working alongside a great team, you will be responsible for providing reliable, friendly, and consistent service for our customers.

What you will do:

• Use all available resources to provide efficient and accurate solutions for customer service requests.
• Respond timely to incoming customer calls and return customer calls as needed.
• Work in partnership with operations, sales, and other departments to deliver customer satisfaction.
• Enter data accurately to document information and details about customer calls.
• Provide relevant and understandable answers to customers about Piney Woods Sanitation products and services depending on the customer’s situation.
• Maintain a calm and respectful approach to addressing customer issues.
• Keep the office neat and clean
• Manage residential, commercial, portlet and roll-off accounts
• Account management including taking phone payments, making collection calls and posting fees and payments from customers ensuring customer accounts stay current
• Collect, input and email drivers notes
• Dispatch and input carts
• Maintain driver route records
• Enter productivity
• Print route sheets, notes, and other information for reporting
• Collect and maintain receipts, tickets and other materials from drivers
• Communicate with drivers and supervisor on a daily basis ensuring all aspects are running as desired
• Maintain confidentiality of files and documents of the business
• Perform basic office duties such as answering telephone, directing calls, emails and fax
• Participate in tasks requiring added assistance
• Cooperate with co-workers to maintain a friendly work environment
• Assist with distribution of forms, continued education materials, correspondence and announcements to all employees and customers at appropriate times

What you will need to be successful:

• Effective communication skills to interact positively with customers.
• High attention to detail to ensure information is processed accurately.
• Strong problem-solving skills to address issues with good judgment and available resources.
• Ability to maintain calm and focused in a high call volume environment.
• Prior experience in a call center or other customer service-related environment is preferable.
• Desire to help others and be a team player.

Hours of work: 8am to 5pm, Monday through Friday.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10-hour shift

Work setting:

• In-person

Experience:

• Customer service: 3 years (Preferred)
• Call center: 1 year (Required)

Physical Requirements:

Includes: Lifting, Carrying, Pushing/Pulling, Sitting, Standing, Squatting/Kneeling, Walking, Speaking, Hearing, Vision, Manual Dexterity.

• Vision: adequate to enter and read material on computer screens. Able to identify individuals to initiate greetings, the giving of directions and other business interactions.
• Hearing: Able to hear safety alerts and warning signals.
• Speaking: Able to engage in conversations in person and via electronic means and deliver information to groups of varying size with or without amplification.
• Carrying: able to occasionally carry up to 20lbs/9kg.

Piney Woods Sanitation A Live Oak Environmental Company, Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetics. In addition to federal law requirements, Piney Woods Sanitation A Live Oak Environmental Company, complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Only applicants with current work authorization will be considered.

Piney Woods Sanitation A Live Oak Environmental Company, expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Piney Wood’s employees to perform their job duties may result in discipline up to and including discharge.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.