Job description

* You will be directed to apply directly on Tivly. The application should take you 5 minutes to complete if you have no technical issues.*

Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new customers to our partners and match businesses with insurance providers who fit their specific business needs.

Our two-sided marketplace is growing fast and so is our team! We value our people, partners, and customers and the impact we can have on all. Fun is in our DNA. Come join our ride!

Summary:

The remote Contact Center Representative works in a high volume fast-paced environment handling inbound and outbound calls (no cold calling) for customers seeking a commercial insurance quote for their small business.

Must live in: Alabama, Florida, Georgia, Kentucky, Michigan, Mississippi, Missouri, Nevada, North Carolina, Oklahoma, Tennessee, Texas, or Virginia

Responsibilities:

• Answer or call potential customers to inquire about insurance needs and offer recommendations for products or services.
• Actively listen to callers and confirm or clarify information while accurately entering information into CRM.
• Respond efficiently and accurately to callers. Explain possible solutions and ensure customers feel supported and valued.
• Utilize software, databases, scripts, and tools appropriately.
• Understand and strive to meet or exceed contact center metrics while providing excellent consistent customer service.

Qualifications:

• High school diploma or equivalent.
• Bilingual in Spanish highly preferred
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision making skills.
• Adaptability and accountability

Equipment Requirements

• Must have a Windows or Apple desktop/laptop. Chromebooks are not a viable option.
• Access to high-speed internet. A hardwired connection is required
• Dedicated work space

Schedule:

• Business hours are 7 AM to 7 PM (Central Time)
• Monday-Saturday and closed on Sunday.
• Prioritized 8-hour schedules Monday-Wednesday
• Monday, Tuesday, and Friday are mandatory

Compensation: Hourly Rate + Monthly Commission

• Commission is paid based on the number of transfers completed in the previous month and based on work performance and are not a guaranteed amount.
• Commission is paid on the 15th of the following month.
• The average monthly commission for the top 5 earners over the past four months was $1,150.

Benefits:

Paid By Tivly

• Employee Life Insurance
• Short-term disability
• Long-term disability

Employee Benefits

• Medical
• Dental
• Vision
• 401K with employer match
• Voluntary Life Insurance and AD&D
• Flexible Spending Account
• Dependent Care Account

Paid Time Off

• 40 hours of paid time off
• 24 hours of paid sick time
• Paid Parental Leave
• Paid Company Holidays

Inclusion: It's Simple, We All Belong

Tivly celebrates diversity and equality! We are committed to building a team with a diverse variety of experiences, talents, and perspectives. We believe that creating a culture where everyone can fit in and belong has a positive influence on our communities and our customers. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do, it’s what Tivly chooses to do.

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid training
• Referral program
• Vision insurance
• Work from home

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Application Question(s):

• What state do you currently reside in? Please review the job description for eligible states.
• Monday, Tuesday, and Friday are required work days. Are you able to work these days?

Experience:

• Call center: 1 year (Preferred)

Work Location: Remote

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