Labcorp is recruiting a Computer System Specialist(Helpdesk) for a dynamic team in either the San Diego or Los Angeles, CA areas.

Laboratory Corporation of America Holdings (NYSE:LH), an S&P 500 company is a leading life sciences company, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostics solutions, brings innovative medicines to patients faster and uses technology to provide better care.

Job Duties/Responsibilities

• Responsible for both inbound and outbound helpdesk phone calls from customers

• Provide support to both LabCorp’s eProducts and Enterprise software applications

• Install, test, configure, troubleshoot and repair hardware/software for desktop support

• Setup, process and schedule eProduct requests received by LabCorp sales team

• Create and maintain customer’s online access including password resets, username maintenance, software training and software installation

• Manage Help Desk tickets and emails in a timely manner

• Evaluate the nature of customer issues to determine the proper resolution

• Escalate issues to Field Technicians or Level 2 support as needed

• Document all calls in the ticketing system in an accurate and timely manner

• Respond to all customer inquiries within in a timely manner

• Follow-up with customers to ensure issues are resolved

• Perform preventative maintenance and application updates as necessary

• Monitor and ensure delivery of laboratory results to the client base

• Work closely with teammates and direct supervisor to ensure completion of all job duties

• Perform administrative/clerical duties and technical tasks as needed

Requirements:

• Associates degree within Information Technology or Computer Science is preferred

• Must have previous experience working in a help desk environment

• Must have experience troubleshooting hardware, software and networking issues

• Experience with ticketing software and remote tool a plus

• Experience in the healthcare industry is a plus

• Detail oriented in order to keep detailed notes on tickets

• Highly organized to keep Help desk tickets and emails in order

• Strong communication skills; both written and verbal

• Ability to work independently or in a team environment

• Flexibility to work overtime as needed

Pay Range: $18.10/hr to $39.55/hr

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Company bonus where applicable. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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