Job description

Vyve, Eagle and Northland are leading broadband Internet providers serving largely non-urban
communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband
offers an extensive range of broadband, fiber connectivity, cable television and voice services for
commercial and residential customers. Residential services include high-speed Internet with speeds up
to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services
provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle,
Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas,
Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and
Wyoming.
The Commercial LNP Provisioner – Tier 2 will be responsible for providing moderate to advanced
technical support to the Sales Teams, Sales Support, Field Technicians and customers who are having
problems using/installing/troubleshooting the analogue or hosted phone products, seeing the technical
support process through to resolution. This person also has the ability to take on complex issues that
Tier 1 provisioners are not able to resolve on their own.
Enjoyment of solving complex puzzles a plus!

The duties and responsibilities include the following:

• Will need to be able to work as an integral part of a team to overcome complex issues
• Responsible for preparing and maintaining customer LNP (port) orders.
• Handles moderately difficult escalated Phone Number Porting inquiries and provides support to

internal and external customers when needed

• Will at times need to reach out customers directly for clarification and troubleshooting
• Help Design and implement Hosted Networks
• Will help with DID inventory and management
• Demonstrates model behavior to Tier 1 LNPs
• Work with Tier 1s to identify areas for improvement and reports suggestions to senior

management

• Proactively handles LNP upkeep functions
• Works with Senior staff to identify and correct deviations from accepted practices
• Comfortable working cross functionally with teams
• Troubleshoots non-management issues and provides guidance to less experienced Commercial

LNP’s

• Responsible for Moderate to Advanced strategic Implementation of hosted networks and

Phones.

• Coordinate local number porting projects

Requirements

• Excellent written and verbal communication skills
• Ability to multitask and thrives in a fast-paced environment
• Minimum of 1 Year - 4 years of related experience
• Knowledge of Local Number Portability (LNP) processes
• Knowledge of Hosted Design required
• Knowledge of Wi-Fi and wired internet networks required
• Understanding of telephone provisioning processes/systems.
• Knowledge of Billing systems, and report management required (GLDS preferred)
• Strong computer skills including solid working knowledge of Windows-based applications
• Outstanding problem solving, trouble shooting and communication skills
• Knowledge of IT products including ticketing systems
• Strong time management skills
• Knowledge of/experience with hosted rack management.

WE PROUDLY OFFER:

• A friendly and fun work environment
• Communication and training
• Great benefits package
• Employees that live in our markets are eligible for courtesy cable including free or reduced

priced video, internet AND voice services

• A culture that encourages growth

Vyve Broadband, Northland Communications, and Eagle Broadband are equal opportunity employers
and do not unlawfully discriminate against employees or applicants for employment on the basis of an
individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status,
veteran status, reserve or National Guard status, or any other status protected by applicable law.
RUjK4nPCbn

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.