Job description

Radians Inc. is hiring for a Collections Specialist II: The ideal candidate for this position must be able to work with minimal supervision. The ideal candidate for this position must have 2 years plus of recent collections experience with a medium-sized manufacturing/distribution business. Must be a team player, a people person, and results-driven, willing to do what it takes to get the job done.

Position Summary: The Collections Specialist II, is responsible for managing delinquent accounts for the purpose of collecting past-due balances. The position will oversee the investigation of their customer portfolio and monitor the collection of amounts due to the company and make recommendations to management for accounts that may be at credit risk.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

1. Analyze the assigned customer portfolio and contact customers regarding past-
due accounts or open account issues.

2. Document communication and customer collection status within the system and
coordinate daily with the Credit Analyst to ensure orders get held or released in a
timely manner based on the customer status.

3. Coordinate payment plans with customers as necessary to collect debt in
avoidance of outside collection or litigation.

4. Recommend the referral of delinquent accounts to collection agencies and or
litigation as necessary and or recommend charge-off of bad debt and recoveries
for management review.

5. Review, discuss options, and coordinate collection issues with the manager, sales
management, and/ or sales representatives to maintain an open account basis
with customers.

6. Investigate and resolve customer disputes and inquiries in a timely matter and
work with the supervisor and or customer service to issue credits as warranted
while maintaining customer goodwill.

7. Ongoing policy and procedures development as it relates to the collection of
accounts receivable.

8. Maintain an understanding of the tools available in the system in order to utilize
the full functionality as it relates to accounts receivable and collections.

9. The ability to work independently and effectively in an environment where
priorities shift quickly.

10. Utilize customer portals related to assigned customer portfolios to collect and or
dispute invalid deductions.

11. Monitor the Affiliated Distributor Portal and prepare data on accounts receivable
and prepare remittance advice, issue appropriate credit memos for rebate
deductions, and investigate other deductions to validate and request applicable
credits and or dispute invalid deductions.

12. Other duties as assigned

EDUCATION and/or EXPERIENCE AND OTHER SKILLS & ABILITIES:

• Bachelor’s degree.
• 2+ years of collections experience with a medium-sized manufacturing/distribution business.
• Knowledge of accounting practices and accounts receivable reconciliation.
• Strong interpersonal skills with proven dispute-resolution ability.
• Knowledge of accounting practices and accounts receivable reconciliation.
• Advanced computer skills including MS Word, Excel, general ERP systems, and the use of outside data sources to gather required information for analysis and reporting.
• Proven knowledge of accounting principles, practices, standards, laws, and regulations.
• Must have demonstrated organizational and interpersonal skills.
• Ability to work in a fast-paced environment.
• Ability to read, analyze and interpret general business literature and/or training materials.
• Ability to write reports, business correspondence, and procedures.
• Must possess the ability to organize, plan and/or prioritize work

Physical Demands: While performing the duties of this job, the employee is:

1. Occasionally required to stand, stoop, kneel, crouch, or crawl

2. Frequently required to walk

3. Regularly sit, use hands to finger, handle, or feel, reach with hands and arms, talk
or hear.

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Vision insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off

Radians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k) matching
• Life insurance

Physical setting:

• Office

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Memphis, TN 38141: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Collections: 2 years (Preferred)
• Manufacturing Collections: 2 years (Preferred)
• Distribution Collections: 2 years (Preferred)

Work Location: One location

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