Clinical Content Training Associate - Full Time - Days - Midtown
Job description
Location
New York, New YorkShift:
Day (United States of America)Description:
Better Communication, Better Service
Step into the fast-paced world of NewYork-Presbyterian Hospital/Weill Cornell Medical Center. Join the team that is leading our Front Door to Care initiative as we help patients access the right care, at the right time, in the right location. Be a part of revolutionizing access to care through innovative coordination—saving time in the scheduling and delivery of high-quality patient care.
Clinical Content Training Associate – Full Time – Days – Midtown
The Clinical Content Associate will deliver relevant training and support to practice managers to ensure appropriate collection of provider-driven scheduling preferences that enable the Front Door to Care Program. Front Door to Care is a broad access transformation initiative addressing patient experience, contact center operating model redesign, and Customer Relationship Management (CRM) with digital capability enablement.
The effort to establish and maintain an enterprise contact center and integrate new patient engagement technologies will require training and quality assurance support for practices deploying to the Contact Center. The Clinical Content Associate will report to the Clinical Content Manager, and will work with Training & QA, Deployment, and practice managers to ensure all parties are trained on the clinical content integration points that will enable appropriate patient navigation in the enterprise contact centers.
This position is based out of our corporate office in Midtown Manhattan. Hybrid opportunities available.
Preferred Criteria:
- Experience in a shared service and/or Contact Center environment
- Strong verbal and written communication skills
Required Criteria:
- Bachelor's degree or equivalent work experience
- 2+ years of experience in outpatient clinical practice
- 1+ years of experience in clinical operations role
- Quality Assurance experience
- Experience leading in a hyper growth, fast paced work environment
Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.
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- 2021 "Employees' Choice Awards: Best Places to Work" - Glassdoor
- 2021 " Best Workplaces in Health Care & Biopharma" - Fortune
- 2020 "America's Best Employers in New York State" - Forbes
- 2020 "Working Mother 100 Best Companies" - Working Mother
- 2020 "Best Companies for Multicultural Women" - Working Mother
- 2020 "Best Workplace for Men in Nursing" - American Association for Men in Nursing
- Discover why at: nyp.org/careers
NewYork-Presbyterian Hospital is an equal opportunity employer.
Salary Range:
$76,000-$80,000/AnnualIt all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.
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