Client Service Representative
Job description
Day & Night Heating & Air Conditioning is calling all exceptional customer service professionals in the Fayetteville, NC area who are ready to have their evenings and weekends free to apply to join our team as a full-time Client Service Representative!
WHY SHOULD YOU JOIN OUR TEAM?
We care about our team. Our Client Service Representatives earn top pay of $16-$20 per hour, based on experience. The typical hours are Monday-Friday 8:00 AM-5:00 PM (Wednesday start time 7:00 AM), with a lunch from 11:00 AM-12:15 PM. Our team members also receive great benefits, including paid time off, life, dental, and vision insurance, and a Simple IRA with 3% company match. It is easy to apply with our initial mobile-optimized online application. Almost ready? Please continue reading!
ABOUT DAY & NIGHT HEATING & AIR CONDITIONING COMPANY
Our company has proudly been serving residential and commercial property owners throughout the Cumberland County area for over 40 years. For us, it's all about relationships. The better we know our customers, the better we can serve them. We pride ourselves on being a drug-free workplace and are passionate about providing exceptional, honest service to our customers.
Focusing on a solution-oriented approach for each and every customer, we empower our employees to ensure that our clients are happy and satisfied. We support our staff by offering ongoing technical training which provides opportunities for both career and personal growth. Our employees feel good about representing a trustworthy and reputable business.
ARE YOU A GOOD FIT?
We hire people who like to go above-and-beyond for customers. Ask yourself: Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? Do you enjoy interacting with people on the phone and understand good phone etiquette? Can you solve issues for all kinds of clients with professionalism and patience? Do you have excellent communication and interpersonal skills? If so, apply for this Client Service Representative job today!
YOUR LIFE AS A CLIENT SERVICE REPRESENTATIVE
As a Client Service Representative, you are the "go-to" person at our company. Employees and clients alike will depend on you for accurate information as well as exceptional customer service! You will spend much of your time answering phones, emails, and texts, recording customer interactions, and updating customer accounts. You also attend weekly team-building meetings and increase your job knowledge by participating in educational opportunities. We will need you to provide fantastic customer service as you communicate with clients by phone and in person. We will also need your amazing organizational skills to help keep the office clean, organized, and running smoothly. If you can also meet the following, apply now!
- At least 3 years of proven experience in customer services
- Experience with establishing and maintaining KPIs
- Data entry abilities along with a knack for numbers
- Can pass a pre-employment drug screen and background check
- A current valid NC drivers license
- 2-year College Degree and proficiency with MS Office tools is preferred
Location: 28301
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