Description:

Must have Great Excel skills. Must understand, explain and walk thru examples of what Pivot Tables and VLOOKUP are.

This person must be able to set this up information in Excel so that others can easily access, copy it, investigate and solve these issues.

Must be onsite but might be flexible for a day a week.

• Understanding of mobile devices (iOS, Android, other) across the device and user lifecycle (device setup, migration, daily use, updates (application and Operating System) upgrades, user onboarding and offboarding)
• Mobile Device Management (MDM) experience (VMware Workspace One, Blackberry UEM, Microsoft Intune, Apple Business Manager, etc.) a plus
• Comfortable with in person and remote (phone, video conference) customer service
• Responsible for timely resolution of assigned incidents and change requests using ITSM for creating and working incidents and change records
• Ability to diagnose complex mobile device issues
• Maintain existing and, as required, develop new documentation that will include but is not limited to Knowledge Base (KB) articles, Support Documentation, user guides, Diagrams and other project relevant materials adhering to organizational policies and standards

Skills:

Telecom, Trouble tickets, MDM, android, Excel, customer service

Top Skills Details:

Telecom, Trouble tickets, MDM, android, Excel

Additional Skills & Qualifications:

• Strong oral and written communication skills
• Customer Service Experience
• Builds credibility and trust with customers and team members
• Team player qualities: integrity, accountability, adaptability and motivation
• Strong teamwork and collaboration skills
• Critical thinking and problem-solving skills
• Excellent multi-tasking and time management skills
• Confidence helping users at all ability levels to utilize mobile devices productively
• Analytically inclined with attention to detail and accuracy and consistent follow-through to assure problems are resolved with the ability to respond to last minute requests
• Update and maintain user and device information in a variety of data systems including ServiceNow
• Analyzes and recommends alternative solutions to meet customer needs
• Identifies areas of opportunity to improve customer productivity
• Participate in special projects as required
• Perform trouble ticket action to include updates with quality notes, customer communication, and resolution within established service level agreements

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.