Job description
Essential Duties and Responsibilities:
- Participate, develop, and achieve departmental sales goals in compliance with ASM GLOBAL and Savor... Santander Arena & Performing Arts Center policies and procedures. These goals encompass both annual and long-range plans. Work in tandem with our ASM GLOBAL Sales and Client Services Manager.
- Develop and execute action plans that will guide both routine and special events toward established sales goals. Develop Client Packets with Menus, Business Cards, Rental information, etc.
- Provide excellent personal service to our internal and external guests in a pleasant and professional manner.
- Develop proposals and food & beverage contracts for potential clients and follow through on pending bookings while up selling catering services when able.
- Maintain open lines of communications regarding event information with event services, F&B and operations department relating to types of service, food preparation details or other items.
- Maintain proper inventory of all bars during catering events.
- Generate revenue through Lead follow-up’s and booking events and provide excellent personal service to our internal and external guests, coordinate all with our ASM GLOBAL Sales and Client Services Manager.
- Monitor bookings and coordinates set-up of food & beverage requirements with events, operations and catering division
- Assist clients with menu selection with the aid of the Executive Chef to ensure the menu is within budget and will achieve the goals of our clients and the standards of Savor...Santander Arena & Performing Arts Center.
- Produce contracts and Banquet Event Order for each event, acquires client signatures on all BEO's, deposits and Food & Beverage Policies by their due dates.
- Prepare and distribute banquet event orders to all departments as required.
- Process all banquet event orders, monitor changes, client requests and special needs.
- Train all catering staff to achieve ASM GLOBAL Savor Santander Arena & Performing Arts Center standards for catering services and for HR policies & procedures
- Monitor and manage all catering staff to assure that all are following ASM GLOBAL Savor Santander Arena & Performing Arts Center HR policies & procedures
- Ensure a successful client event by routine and thorough checking of food standards, room set up and on-time service with the result of client satisfaction. Resolve any client concerns.
- Prepare and distribute final food and beverage invoice to accounting within 24 hours of event conclusion.
- Entertain prospective clients of the Santander Arena & Performing Arts Center when necessary as approved by the Director of Food and Beverage.
- Report on a daily basis to the F&B Director information on potential sales leads and existing client relations.
- Notify the F&B Director of any situations that require direct intervention.
- Maintain Catering areas, Ballrooms, and spot check equipment.
- Update and maintain file information for repeat events with total Food & Beverage revenues and client relations.
- Attend in-house event-related meetings and relay immediate changes with other departments.
- Monitor all catering events from start to finish.
- Maintain an active role in local hospitality community and professional organizations.
- Maintain Social Media, Facebook page, postings and sharing Events.
- The essential duties of this position are described above. They may be subject to change at any time due to needs of the Santander Arena & Performing Arts Center. This job description in no way states that these are the only duties to be performed by the employee occupying this position.
Qualifications:
- 1-2 years of supervisory experience in a food & beverage setting preferred.
- Two years of catering experience in hotel or convention center preferred.
- Results-oriented individual with the ability to meet required sales goals.
- Excellent customer service, communication, planning, organizational and inter-personal skills, and ability to multi-task.
- Oral and written communication skills with advanced knowledge of Microsoft Office & Excel.
- Obtain Serve-Safe and both state and local Certification within 30 days of hire date.
Skills and Abilities:
- Must have working knowledge of MS Office Programs (Word, Excel, etc.)
- Excellent organizational and planning skills
- Excellent communication and interpersonal skills
- Strong customer service orientation
Other Qualifications:
- Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours
- A background check will be required as condition of employment.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Applicants that need reasonable accommodations to complete the application process may contact
610-898-7217.
ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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