Job description

Case Manager (Workforce Advisor in the Workforce Innovation and Opportunity Act Grant Case Management Services)
Located: American Job Center-Willimantic
Full time, 40 hours, with benefits

Required qualifications:

• Bachelor's Degree in Psychology, Sociology, Human Development, Counseling, Workforce Development, or other relevant degree field plus three years related work experience (will consider reasonable alternative combination of education and experience)
• Experience in Case Management systems, having been responsible for a caseload of customers, and maintaining requisite data entry.
• Ability to thrive within diverse teams and serve people with diverse socioeconomic, racial, and ethnic backgrounds.
• Excellent customer service, communication, mediation and de-escalation skills; verbal and written.
• Competency with Microsoft Word and Excel.
• Capacity to complete data-entry tasks utilizing web-based systems, maintain accuracy and efficiency in fast-paced environment.
• Ability to infrequently travel within Eastern Connecticut and occasionally statewide with reliable transportation.

Preferred qualifications:

• Knowledge of One-Stop American Job Center services, partners, and programs.
• Competency in customer assessment techniques and career planning.
• Understanding of person- and/or family-centered and trauma-informed service delivery.
• Public Speaking experience.
• Intermediate user of Google Suite (including: Drive, Docs, Sheets, Voice, and Forms).
• Job development and knowledge of the business community in Eastern Connecticut.
• Outreach and Marketing activities, such as social media page management, tabling events, etc.
• Bilingual preferred: English/Spanish.

Position responsibilities include:

• Achieving recruitment and contractual performance goals for the Workforce Innovation and Opportunity Act (WIOA) Adults and Dislocated Worker Grant.
• Coaching eligible job seekers through employment plan action step development, training funding application procedures and job placement activities.
• Providing referrals to human services and community resources.
• Completing basic mathematic equations for balancing budgets, assisting with training-funding applications or requesting support service funding on behalf of job seeking customers.
• Maintaining customer management database and required reporting.
• Guidance to job seekers on knowledge of local job market, training providers, and case management best practices.
• Updating and editing customer résumés and cover letters.

To apply for this position, please visit our website at www.eastconn.org/careersand follow the on-screen instructions.

M/F/V/H
A/A EOE

Job Type: Full-time

Pay: $46,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

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