Job description

Automotive consumer coverage provider offering a comprehensive menu of fully insured new and pre-owned vehicle service contracts is seeking a Data Entry Specialist for our growing enterprise. With a focus on innovation and industry-leading customer service, ProGuard is looking for a candidate to join our contract resolution department. The primary responsibility of this position is to smoothly handle cancellations, entering the information and making sure it is recorded properly in the database. While your primary focus will be in cancellations, you will also be involved in the support of company projects when data entry or administrative resources are needed. Our ideal candidate has a strong attention to detail, impeccable organization skills and is able to learn our business and the state laws that govern our contracts. In addition, Our Data Entry Specialist must possess great customer service skills and the ability to handle customers in a stressful environment. This position has management potential while providing a great opportunity to expand your technical skills and providing valuable support to a critical area of our organization.

Responsibilities:

• Verify paperwork is complete and accurate upon receipt of cancellation requests.
• Enter data into Excel, print out and transfer to Accounting.
• Analyze completed work for duplications or errors, then scan and file it.
• Communicate with lienholders and customers calling to cancel.
• Check with dealer clients on active contracts.
• Work to provide satisfactory resolution to calls and escalate situations as needed to management.
• Identify and manage the resolution of data quality issues including integrity, accuracy, consistency, and completeness in an efficient and timely manner.
• Categorize information into spreadsheets, databases and customer relationship management systems.
• Maintain customer confidence and protect operations by keeping information confidential.
• Support company projects and initiatives when general admin resources are needed.

Qualifications:

• Working knowledge of Microsoft Office suite
• Prior data entry experience
• High School Diploma or equivalent

Ideal Candidate:

• Strong written and verbal communication skills.
• Analytical, problem-solving abilities and critical thinking skills.
• Patient individual who can facilitate questions and remain calm in high stress situations.
• Considerable organizational skills, with ability to prioritize and multi-task in a fast-paced environment.
• Self-motivated, able to stay focused and complete tasks in a timely manner with limited supervision.
• Comfortable communicating with individuals of all levels inside and outside the organization.
• Willingness and ability to learn aspects of business, state laws and train team below you as you move up the organization.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401k retirement plan

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Avoca, PA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 2 years (Preferred)

Work Location: One location

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