Job description

We are looking for Spanish or Tagalog Sales Professionals for our inside sales role -

Family Service Counselor

• Inside sales role with leads provided via walk-in traffic & inbound calls
• Assists families with funeral selections and attends funeral services
• Uses community outreach and referral partners to build a base of business
• Top Family Service Counselors should earn six figure incomes.

The Sales Consultant is accountable for assisting families in making cemetery arrangements & funeral services through the selection and purchase of cemetery property, funeral options, merchandise, and services on at-need or pre-need basis, ensuring the expectations of client families and their guests are exceeded.

Meets with client families on a pre-need/at-need basis to ensure that they are presented with all options pertaining to interment, cemetery property, and related merchandise and services.

· Establishes a professional relationship with client families to ensure that all needs are being met.

· Represents the company in a professional and caring manner, maintaining a professional personal appearance and employing honesty, integrity, and ethical methods of performing duties.

· Provides tours and guides families that visit the cemetery to lot locations.

· Attends services and visitations for client families whenever possible to foster relationships, ensures excellent service, and develops potential referrals.

· Completes required paperwork, insures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.

· Is responsible for adhering to pricing structures, completing all paperwork accurately and timely, and for submitting all contracts, required documents, and payments to the business office within required deadlines.

· Develops new prospects and community-based contacts.

· Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging.

· Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.

· Actively participates in all required location and company training initiatives.

· Reports all progress to the Sales Manager (or Unit Leader) as directed, completing and submitting all required reports in a timely manner.

· Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals.

· Consistently meets or exceeds company standards in revenue generation in order to maintain employment and benefits eligibility status.

· Complies with all company procedures for customer service when dealing with families, handling complaints, completing post-interment service activities, and performing other duties necessary to ensure quality service levels.

· Protects confidentiality of company and client family information, including sales and marketing programs and materials, names and addresses of client families and employees, and other related information.

· Identifies and remedies all hazards at location and on grounds.

· Performs other duties as assigned.

Requirements

· High school diploma or equivalent.

· College degree or some college preferred.

· Proven track record of success in inside sales production strongly preferred.

· May require the possession (or ability to obtain) an insurance license as required by applicable law.

· Valid state-issued driver’s license in good standing and acceptable driving record.

· Basic overall computer proficiency.

· Ability to read and interpret company policies, procedures, contracts, insurance documents, and pricing structures or lists.

· Ability to effectively present information to client families, co-workers, and leadership.

· Ability to effectively work and develop sales leads and referrals from recognized sources and approved methods.

· Ability to compute discount, interest, profit, and loss; commission, markup, and selling price; and ability to calculate surfaces.

· Ability to effectively utilize all sales training and techniques to fulfill production requirements.
· Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional manner

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: One location

Job Type: Full-time

Pay: $50,923.00 - $72,467.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

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