BDC Customer Service Agent - Sterling McCall Acura
Full Time
Houston, TX 77074
Posted
Job description
Overview:
Sterling McCall Acura Houston is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified BDC Customer Service Agent to our team. Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
Responsibilities
Group 1 Automotive is an Equal Employment Opportunity employer
IND4
CONSIDER YOUR CAREER WITH US!
Sterling McCall Acura Houston is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified BDC Customer Service Agent to our team. Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
Responsibilities
- Handle inbound leads (phone, internet) and direct to appropriate contact
- Contact present customers (phone, email) to maintain and improve customer loyalty
- Develop pipeline of sales and business opportunity (partnerships, etc.) leads through networking, cold calling, and referrals
- Work with sales department to develop sales strategies and techniques
- Research and stay current in consumer and industry trends
- Communicate industry news and trends to management and dealership employees
- Outstanding Customer Service
Qualifications
- Auto dealership retail new car experience
- Auto dealership Internet or Business Development Center (BDC) experience
- Proven sales experience, preferably in the automotive industry
- Superior communication and customer service skills
- Excellent follow-through skills
- Solid working knowledge of the Internet
- Familiarity with automotive financing
- Maintaining a positive, can-do attitude
In addition to competitive pay, we offer our the following benefits:
- Health Insurance
- Dental insurance
- Vision, Life, Disability insurance
- 401(k) plan with company match
- Paid vacation
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer
IND4
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