The Mills Automotive Group is currently seeking a self-motivated - take charge Automotive Service Manager for our Goldsboro, NC Chrysler, Dodge, Jeep and Ram store. A strong blend of outstanding leadership that strives to create a culture that is distinctively customer service-oriented. We offer you all the tools to succeed including a beautiful facility in one of the fastest growing and successful auto groups in the South.

Successful candidates should have 3+ years of automobile dealership service management experience. You must have a strong work ethic, passion to develop, grow and be part of a team that not only meets but exceed targets. In conjunction with our corporate management, we will assist in paving the way for you to develop your staff, your career and your future into the award-winning direction you desire.

Self-motivated individuals looking to build a solid foundation in our organization are an ideal fit for this position. We are seeking an innovative, hard-working, honest and personable service manager who can excel by optimizing profitability and customer satisfaction. The candidate must be able to manage all facets of the department and must be willing to stay abreast of the industry changes.

The service manager will guide an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technician's time is consistently sold to service customers. Directs the dealership service departments' quality control efforts, ensuring that repairs to customers' cars have been completed correctly and that vehicles are returned to customers in the proper condition.

Essential Duties:

• Understands, establishes and assigns goals and objectives to your department and strives to meet them
• Monitoring and controlling of the performance of the department using appropriate reports, tracking systems, and surveys
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc
• Learns, understands and ensures compliance with manufacturer warranty and policy procedures
• Directing and scheduling all department employees
• Monitoring technicians' productivity reports and corresponding payroll records
• Maintains high-quality service repairs and minimizes comebacks. Conducts frequent spot checks of completed jobs for thoroughness and quality
• Oversees facility maintenance, work areas and that customer touch points remain clean
• Ensures the proper care, storage, and inventory of special tools
• Ensures that customers' service files are up-to-date and readily available for reference

Benefits Include:

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

• Salary and commission that can easily exceed $120k or more per year to the motivated manager
• Medical, Dental and Vision Insurance
• 401(k) availability
• Employee discounts on vehicle purchases, parts and service
• Paid-time-off
• We also offer a group of supplemental benefit plans including, short-term disability, long-term disability, supplemental life insurance
• Comprehensive employee recognition programs
• Opportunities for internal career advancement