NORTH JERSEY AUTO GROUP is currently seeking an IT Technician- Tier 2 to join our team.

At BRAM Auto Group, we redefine luxury automotive by providing the highest standard of service and leading the industry in innovation for our customers. We take pride in being one of the most prestigious luxury automotive management groups comprised of 21 dealerships throughout the NYC/NJ region that includes Audi, Lexus, Honda, Toyota, Nissan, Jeep, Hyundai, and Chevy dealerships.

We are recognized for our prestige service and constantly growing client base, which means that our teams and dealerships are growing rapidly too!

What you’ll do:

• Providing onsite support for computers, peripherals, and user related questions.
• Ensuring customer satisfaction driving towards maximized customer service at all times.
• Adhering to all system process and procedures, including ticket entry, and generating reports on request.
• Providing user assistance as needed.
• Documenting all support work on a timely basis within the guidelines of our company’s policies.
• Using remote control tools to provide support to remote locations.
• Completing special projects as assigned.

Our ideal candidate:

Education and Experience:

• Superior written and verbal communication skills.
• Outstanding interpersonal skills with the ability to maintain a professional demeanor when handling complex user issues.
• Comfortable working under pressure and meeting deadlines.
• Knowledge or Experience with Connectwise is preferred
• Experience with Windows Operation Systems and Windows Service, as well as Microsoft Applications
• 5 years + of IT experience
• Knowledge of the automotive industry is preferred
• Knowledge with CDK drive is also preferred

Job Type: Full-time