Job description

Position: IT Collaboration Engineer
Location: 1001 Pennsylvania Avenue Washington DC (On site)
Contract type: 6 months to long term contract.

Job Description

IT Collaboration Engineer:

Technical and End-User Support

• Administration of cloud service tenants and on-premises collaboration components and infrastructure.
• Diagnose hardware, software, and operator problems and take appropriate remedial actions and document installation and configuration procedures.
• Create and publish knowledgebase support articles for newly implemented technologies.
• Recommend necessary hardware and software solutions in response to business requirements and within budgetary contractions.
• Perform other related duties as reasonably assigned.
• Work closely with the IT operations team for end user support requests
• Monitor and report on platform performance and adoption metrics.
• Document installation and configuration procedures for supported systems and applications.

Job Requirements:

• Exceptional organizational skills to ensure deadlines are never missed and tasks are never forgotten
• Relevant college degree and MS Professional/ A+ certifications or equivalent.
• Experience with MS Teams Phone administration
• Strong experience with the use, support, and administration of Zoom, including Zoom Rooms and Zoom Webinar
• Strong experience with conference room A/V hardware, including Zoom Room appliances, Dante devices, Crestron, and scheduler iPads.
• Proven ability to complete tasks independently and under pressure.
• Strong problem-solving skills
• Ability to work effectively in a dynamic global environment and respond efficiently to changing priorities especially under pressure.
• Ability to communicate with users having a wide variety of computer skills and assess the criticality of problems and prioritize accordingly to ensure that the most important problems are resolved promptly.
• Excellent customer service and communication skills. Must be willing to interact with members of the business and communicate effectively with IT Department.
• Must be comfortable working independently as well as interacting effectively in a team environment.
• Ability to work effectively with 3rd party vendors and partnerships to ensure Carlyle’s expectations are being met.
• Working knowledge of networking concepts and implementation.
• High degree of professionalism.
• Acute attention to detail.

Education and Certifications:

• University degree in technology or relevant IT work experience.
• ITIL or MCSE desired but not required

Positions Specific and Technical Requirements:

• Experience with Jira.
• Understanding of acoustics and its effects in an office environment and on A/V systems, such as reverb in a conference room, or feedback in a videoconference
• Experience conducting site surveys, designing and installing A/V solutions
• Experience with the Microsoft Power Platform
• Proven ability to complete tasks independently and under pressure.
• Excellent customer service skills.
• Strong understanding of the OSI model.
• Strong leadership skills
• Ability to communicate with individuals of various levels of technical knowledge
• Good attitude, positive, and willing to learn

Job Type: Contract

Pay: $45.00 - $52.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Speak with the employer
+91 +918887972031

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