Job description

****Please note this is an HOURLY position and the starting wage depends on experience. The salary includes a total of 50 hours per week, 40 hours regular with a minimum of 10 hours of overtime.

****This position is currently for near, or close to, the advertised location.

Winking Lizard Tavern
Position Description

Job Title: Assistant Manager

Reports to: General Manager
FLSA: Non-Exempt

SUMMARY:
Responsible for management of restaurant operations including, but not limited to, ensuring great food and beverage, service, staff and atmosphere.

KEY COMPETENCIES:

• Leadership ability
• Management ability
• People oriented
• Excels with time management
• Effective communicator
• Team player

ESSENTIAL DUTIES AND RESPONSIBILITIES:
I. Management Of Restaurant Operations

Customarily exercises discretion and independent judgment to ensure sound operations

Maintains working knowledge of Winking Lizard standards, policies and procedures as printed in the employee handbook and best practices book

Leads by example in following standards and policies and meeting expectations of performance and professional behavior as listed in the employee handbook and best practices, holds staff accountable to do the same

Provides a leadership climate, which promotes fair and consistent application of company policies and procedures

Must be reliable and punctual in reporting for work as scheduled, utilizes the POS system to clock in and out for each shift and holds others accountable to do the same

Utilizes Microsoft Outlook to check email periodically throughout the shift and plan work and activities so that deadlines and objectives are met

Responsible for systems and procedures designed to affect control of restaurant costs and expenses

Responsible to achieve restaurant’s cost objectives as measured by the inventory software and financial statement results

Helps to identify cost issues through use of biweekly variance report and proactively assists GM in resolving the issues

Follows systems that include ordering to established pars and following standardized order guides and ordering procedures

Maintains security of inventory through “zoning” and enforcement of waste control, receiving product, and restaurant security policies

Manages comps/voids/promos/waste during each shift

Ensures proper staffing levels in accordance to labor budgets and maintains acceptable turnover levels as established

Participates in biannual store evaluation preparation and takes corrective action for deficiencies within established time frame

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Makes certain that safety and security procedures are communicated and practiced by all employees while performing job duties and on company property

Communicates with the management team in HotSchedules through daily use of the digital logbook and staff journal and shows acknowledgement of information

Reviews Ops and Bev notes weekly, initials once read and takes action when necessary

Participates in manager meetings as scheduled and reads and initials’ meeting notes when absent

Maintains confidentiality of all company information and is forthcoming in reporting all policy or procedure violations or wrongdoing to the General Manager.

II. GREAT STAFF - Development, Performance and Morale of Self and Staff

Walks in the door motivated and prepared for the start of each scheduled shift

Maintains supportive, high-energy atmosphere to help create a positive working environment

Provides “added value” to the restaurant through building relationships, supervising, coaching, and mentoring staff

Makes recommendations which are “given particular weight” for hiring and terminating hourly employees

Is accountable to develop staff members through utilization of Winking Lizard training materials

Makes certain performance reviews and one-on-ones with hourly staff are conducted in a timely manner as required by company standard and clearly communicates performance expectations by providing constructive feedback as necessary

Ensures department schedules are written to budget and completed for General Manager review by established due date

Facilitates informative, energized pre-shift meetings to motivate and prepare the staff for each shift

Effectively communicates roll out procedures for promotions and events and changes in procedures, standards, menus and recipes to staff to ensure awareness

Recognizes staff for a job well done with Lizard-2-Lizard cards

Participates in company meetings and training seminars as scheduled, required certifications must be current

III. GREAT SERVICE – Quality and Satisfaction

Promotes a strong service culture and provides hands-on leadership by supporting and coaching employees throughout the shift

Performs “concurrent duties” of non-exempt jobs during appropriate times to support the staff and ensure guest satisfaction

Interacts with guests during each shift to help create “regulars”

Addresses guest concerns compassionately, promptly and with professionalism

“Follows the bubble” of business to prevent issues in the restaurant that would negatively affect the guests’ experience

Makes certain that food delivery and cooking time standards are achieved as measured by ticket times

Responsible to ensure food and beverage items are consistent in quality and presentation as determined by Winking Lizard recipes, systems, and procedures

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Ensures product quality standards are met and products are purchased from approved vendors

Ensures availability of food and beverage items to meet the demands of business

IV. GREAT ATMOSPHERE – Appearance, Maintenance and Sanitation of the Restaurant

Upholds cleanliness standards through daily, weekly and monthly checklists, appropriate delegation, and timely follow-up

Ensures that cleaning supplies and equipment are available for staff to perform their work duties

Manages landscaping and curb appeal for the restaurant

Ensures current promotional materials for special menus and events are displayed

Manages TVs and sound to ensure proper programming selections

Ensures temperature and lighting are appropriate for the time and day and season

Makes logical, cost effective attempts to trouble shoot minor equipment repairs

Assists in the maintenance, sanitation and operational standards of all restaurant equipment and helps to maintain accurate tracking of all equipment information and repairs

Ensures sanitation meets or exceeds specifications of local health department standards and corrects any inspection violations within twenty-four hours

LIMITS OF AUTHORITY:

• May make no expenditures without approval of the General Manager
• May no sign contracts on behalf of the company
• May not discharge or change the wage of any employee without consulting with the General Manager
• May not accept payment for good or services from any purveyor or gratuity from a guest without permission from the

Regional Manager

GENERAL WORKING CONDITIONS:
The characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

• Shift Length: varies; 10+ hour shifts
• Flooring: cement, tile, laminate, and hardwood floor
• Lighting: adequate and overhead
• Miscellaneous: subject to wet floors, temperature extremes, loud noise, and stress

PHYSICAL REQUIREMENTS:
For the safety of our employees Winking Lizard requires that employees seek assistance when lifting any item(s) over 50lbs.

Infrequent Occasional Frequent Continuous

(1-2X per shift) (3-12X per hour) (13-30X per hour) (30+X per hour)

Floor to waist Up to 100 lbs

Waist to shoulder Up to 20 lbs

Shoulder to overhead Up to 5 lbs Up to 10 lbs

Carry Up to 20 lbs Up to 10 lbs

Push/Pull Up to 100 lbs

Standing X

Walking X

Sitting X

Bending X

Reaching X

Squatting/kneeling X

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ADDITIONAL REQUIREMENTS:

• Mobility required during the entire shift
• Reading, writing, basic math and excellent verbal communication skills required
• Must be able to speak clearly and listen attentively to employees and guests
• Responsible, dependable, and flexible in scheduling
• Capable of using computer and point of sales systems
• Capable of using knives and other food preparation equipment and tools
• Able to respond in emergency situations to avoid imminent dangers to self and others
• Able to perform the essential functions in the following positions: Expo, Host, Server, Bartender, DMO

Responsibilities and tasks outlined in this document are not all inclusive and may change as determined by business needs.

I have read and understand the contents of this job description and am able to perform all essential functions of the position with or without an accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions without placing undue hardship on business operations. If an accommodation is required I will submit the request in writing to my management team.

Signature__________________________________________ Date____________________

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Job Types: Full-time, Part-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Independence, OH 44131: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Winking Lizard is a non-smoking establishment and abides by the Ohio Smoke-free Workplace Act for both guests and employees. Employees are not permitted to smoke in or around the building, while on the clock or on break. Is this something you are going to be able to do?

Experience:

• Customer service: 1 year (Preferred)
• Full Service Dining: 1 year (Required)
• Restaurant management: 1 year (Required)

Work Location: One location

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