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A REGULAR DAY AT WORK (Essential Duties)
This position is responsible for ensuring excellent consumer experience in after-sales in home service. The service technician will drive a service vehicle in order to complete an assigned route of consumers who have appliances in need of repair. Visiting the consumer’s home, diagnosing and repairing while documenting the activities are the primary daily activities of the Service Technician. The Service Technician will represent Electrolux in the most professional and proficient manner.

Key responsibilities:
Conduct appliance diagnosis and repairs in consumer’s homes or other locations as needed.
Resolve all problems related to appliance performance on behalf of Electrolux consumers.
Drive a service vehicle through an assigned route to multiple repair locations.
Record all activities via computer system or designated process related to repairs, daily routes, and other activities.
Achieve performance standards for productivity and efficiency. c
Maintain inventory of parts on assigned vehicle, minimizing cost through proficient inventory control.
Maintain high level of skill and proficiency in appliance repair.
Attend all training, meetings, and other events as required.
Wear designated uniform & maintain standards of personal grooming & appearance consistent with Electrolux values.
Maintain a dedication to providing exceptional customer service
Perform additional duties as assigned

YOU

With an eye for detail and the ability to interpret complex data, you can also translate this into meaningful, useful information that informs decision-making.
You build networks and trust, good working relationships and apply your influence to shaping change.

Focused on achieving your targets – and those of customers.
You want to know everything about everything – then you take it all apart and put it back together.
You can work autonomously but will never be on your own, working proactively to identify the opportunities and implement the plan.

EDUCATION & EXPERIENCE (Minimum Qualifications)

High school diploma required. Certification in appliance repair or AAS degree preferred.
EPA or CFC Certification Preferred
3-5 years’ experience in the appliance industry
Must provide verifiable, stable work history
Must be able to lift up to 100 pounds
Read and interpret wiring diagrams, schematics and other service information.
Ability to diagnose & repair major appliances

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to use hands tools, diagnostic equipment, operate computer keyboard, service vehicle, and telephone. The employee frequently is required to walk and sit. The employee must frequently lift and/or move large appliances and other objects exceeding 50 lbs. The employee will be required to drive long distances and maneuver a service vehicle. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.