Careers at DHEC: Work that makes a difference!

Pursuing Excellence, Inspiring Innovation, Promoting Teamwork and Embracing Service

Under supervision of the vital records site supervisor, function as Customer Service Representative in assisting on-site customers for vital records services in the Division of Vital Records; performs related customer service activities including acceptability of information, entitlement of requested documents, receipt and accountability of fees, issuance of documents; initiation of amendments including affidavits of correction , paternity acknowledgments, legitimations, court orders and establishing delayed birth certificates.

Assists customers in the completion of applications for certified copies of vital events. Following established policies, screens applications for necessary information and entitlement to documents; issues certified copies of vital records; advises when discrepancies are apparent on original documents or when no record is found.

Enters data from application into electronic vital records system. Follows established policies regarding security paper and collection and receipting of fees. Reconciles any discrepancies to ensure strict accountability for audit purposes.

Following established policies initiate amendments by affidavits of correction, paternity acknowledgments, legitimations, and court orders; initiates the establishment of delayed certificates.

Assists in a variety of assigned clerical and office maintenance duties including but not limited to filing, organizing, occasional cleaning, etc.

Other duties as assigned.

State Minimum Requirements : A high school diploma and work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience.
Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation .

Agency Additional Requirements : : High School Diploma and three (3) years of clerical experience and two (2) years of cashiering or banking experience. Ability to type at a corrected rate of 40 wpm (on-site test required). A bachelor's degree may be substituted for the related work experience.
Excellent public relation skills; ability to orally communicate effectively with the public in disseminating and obtaining information; ability to execute complex written and oral instructions; ability to exercise good judgment and discretion in interpreting and applying office policies and procedures. Previous face-to-face customer service experience . Ability to effectively deal with difficult & confrontational customers. Must possess the ability to be versatile and work as part of a team. Clear and concise handwriting is required. Good and clear diction is required. Ability to type at corrected rate of 40 wpm

Immunization: All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against Measles, Mumps, Rubella, Pertussis, Varicella, and Hepatitis B prior to beginning employment.

Public Health staff with job-specific risk of COVID-19 exposure who choose not to receive the COVID-19 vaccine or provide documentation of prior vaccination, or who are unable to be vaccinated due to medical contraindications or religious exemption, will be required to receive routine periodic COVID-19 testing by DHEC on a weekly basis. Vaccinated employees will not be required to receive periodic testing but may elect to be tested to monitor their health status.

State Disaster Plan: In accordance with the State's Disaster Plan, which includes hazardous weather, DHEC employees may be required to work in times of an emergency or disaster.

College Transcripts: Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.

Driving Record: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

Applicants needing an accommodation for medical reasons or a sincerely held religious belief may submit a request for an accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.

The South Carolina Department of Health and Environmental Control offers an exceptional benefits package for FTE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, & Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs

SC DHEC is an equal employment opportunity/affirmative action employing agency. We are committed to a diverse workforce. SC DHEC does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.