Job description

Position Summary:

RAM Motors, an ISS company, is looking for a reliable Sales Administrative Assistant for our Camp Hill, PA location. The ideal candidate will be responsible for maintaining contracts, providing customer service, communication with customers, inside personnel and ISS repair facilities as well as maintaining records.

Essential Duties and Responsibilities:

• Serve as a liaison between the customer and our repair facilities with current repair and overhaul contracts.
• Maintain applicable documentation and records, including statistical analysis.
• Work with our trucking coordinators and our customers to schedule shipments and deliveries.
• Telephone communication with current and potential customers.
• Assist in assembling bids, proposals, and RFP’s for customers in conjunction with the General Manager and Transit/RR Division President. Bids are typically multi-year bids, so this is not a big part of the job.
• Submit quotations to customers for individual jobs.
• After obtaining approval, supply this information to the ISS repair facilities.
• Go to facility production areas to determine delivery dates.
• Communicate with customers regarding delivery dates and obtaining customer requirements to be used for production scheduling.
• Communicate with purchasing to determine when parts are available.
• Provide unit scheduling to the facility management to ensure that customer delivery requirements are met.
• Bi-weekly review of on-line bid postings and retrieve relevant bidding information.
• Maintain spreadsheets and electronic files for various projects.
• Provide shipping documents for shipments.
• Respond to customer requests and issues, including warranty claims.
• Provide quotes to customers on product offerings, repair, and field services.
• Establish and maintain repair and overhaul metrics for each facility and customer.
• Ensure that all repair documentation is accurate, complete, and properly recorded in our electronic system.

Qualifications:

• 3+ years prior experience in an administrative assistant role is preferred.
• Able to work productively independently and as part of a team.
• Must take notes to ensure that tasks are complete.
• Ability to communicate effectively with customers.
• Exceptional verbal, written and presentation skills.
• Ability to obtain information from the customer and effectively relay that information to the team.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Knowledge file management, transcription, and other administrative procedures.
• Ability to work on tight deadlines.

Other Requirements:

The Sales Administrative Assistant may be required to travel to sales meetings, training, and other required meetings for the job. Overnight stays may be required occasionally. This job is based in Camp Hill, Pa. The employee must be willing to relocate to this area and work in the office there.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Camp Hill, PA 17011: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Preferred)
• Administrative: 3 years (Preferred)

Work Location: In person

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