Job Description

Is helping others a passion of yours? At Child Support, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children. This includes establishing, enforcing and monitoring child and medical support orders, as well as processing support payments. We also offer programs across the state to increase and enhance the involvement of parents with their children. We assist with resources for employment to help paying parents find work, offer programs to facilitate access and visitation, and partner with several programs to facilitate parenting programs.

We provide a growing, diverse, and team-focused environment:

• 
  Newer, standalone office building
• Office located across from Wal-Mart for easy access
• Within walking distance/quick driving of multiple restaurant options
• Free parking adjacent to the building

The State of Iowa offers a comprehensive package of pay, benefits, paid time off and workplace opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Below are some of the benefits the State of Iowa offers:

• Hours 8-430, Monday – Friday
• Health, Dental and Vision Insurance Package
• IPERS Retirement package and option for deferred compensation
• Flexible Spending Accounts (medical and dependent care)
• Life Insurance
• Employee Assistance Programs
• Employee Discount Programs
• Vacation
• Sick Leave (with no cap on hours that can carry over)

This position is located within the Des Moines Regional Child Support Program and performs administrative office duties and casework activities as a member of an office team for parents in need of paternity, medical and support establishment, modification of an existing order, enforcement and monitoring of support orders. We are looking for someone who is respectful, positive, and a quick learner who has a passion for serving and supporting families through the life of their order.

Responsibilities include communicating with a variety of community partners including human service agencies, attorneys, clerks of court, county sheriffs, employers, corrections, and other related entities to achieve the goals of the Child Support Program. Provides information and responds to questions with case parties. This person will encounter customers who may be reluctant to cooperate with Child Support. A large part of child support work requires communicating with customers via telephone, email, and written correspondence. We are looking for a case manager with a personality that can build relationships with parents and work with them to ensure they are successful.

This position requires a person who can read and comprehend complex instructions including federal, state and local laws, policy and procedures applicable to the Child Support Program and apply it to child support casework.
We seek someone to assist in the implementation of local program goals and objectives for achieving statewide success for the Child Support Program.

This position requires a highly motivated, organized individual with excellent written and verbal communication skills, and the ability to:

• Manage assigned caseload and demonstrate critical thinking skills required to complete complex tasks independently.
• Read and comprehend complex instructions including federal, state and local laws, policy and procedures applicable to the Child Support Program and apply it to child support casework.
• Produce work that requires extreme accuracy.
• Prioritize complex tasks and time to meet established performance goals and critical deadlines.
• Perform mathematical calculations needed to accurately reflect support obligations and balance computations.
• Provide complete and accurate program information when dealing with internal and external customers. Represent the department in a professional cooperative manner so that the unit’s goals and credibility are maintained.
• Interact with employees and customers in a manner that is consistent with quality customer service delivery.
• Resolve problems/issues by using good listening and positive conflict resolution skills.
• Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.
• Work productively in a team environment; build, foster and maintain partnerships at a variety of levels.
• Accurately enter, retrieve, file, generate and correct case folders and/or information from ICAR and various data base systems.
• Accurately retrieve, upload and index mail from Electronic Mail System.
• Navigate efficiently in a Windows environment.
• Effectively utilize Microsoft Office: Word, Excel, Outlook; and the ability to learn and use other personal computer programs and data bases, as necessary.
• Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa.
• Follow instructions and directives.
• Maintain high attendance as excessive absenteeism negatively impacts the Child Support Program.
• Write clear, concise and accurate letters that are grammatically correct.
• Travel occasionally when training or work is required outside of the office.

Additional Qualification Requirements:
This position requires the completion and successful passing of a criminal and IRS background check, including fingerprinting.

Applicants are strongly encouraged to fully complete ALL employment and education fields within the online application. The application is the primary record for determining your eligibility for employment. Do not use SEE RESUME in the application fields. We encourage you to attach a resume and cover letter to provide information in a different format, but your resume should never include information that is not contained in the application fields. Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Graduation from an accredited four-year college or university with a bachelor's degree in any field.
• A total of four years of education (as described in number one) and/or full-time experience in accounting, secretarial, or office support work collecting, compiling, reporting, examining and/or editing numerical data; coding and qualifying people for benefits, licenses, or other transactions; preparing and keeping budgetary accounts and projections; organizing and implementing office support operations; advising on procedural processes; or other work that provided direct support and exposure to substantive agency programs, where one year of full-time experience is equal to 30 semester hours of education.
• Current, continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as a Secretary 2, Clerk Specialist, Public Service Supervisor, Accounting Technician (any level), Purchasing Assistant, or Human Resources Technical Assistant

For additional information, please click on this link to view the job description (Download PDF reader).

Join Us!
Whether it's caring for those in need, making highways safer, or improving agriculture production, the work that we do matters to the people of Iowa.

We take our responsibilities and the public trust very seriously. We are committed to delivering the services that matter most to the people of Iowa. If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.

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State government is one of the largest employers in Iowa, and also one of the most diverse. From state trooper to nurse to engineer, the state offers a wide variety of career opportunities.