Welcome! Crestwood Associates was founded in 1998 and has been a leading provider in accounting and business management solutions for 20+ years. We’re a trusted advisor transforming businesses through software and processes such as Enterprise Resource Planning (ERP), eCommerce, and Cloud-based solutions for mid-sized businesses.

Values we live by: Work Smart. Have Fun. Deliver Results.

What we need:

Crestwood Acumatica Support Consultants are collaborative, highly organized, detailed, and efficient individuals. They work with and support all aspects of Acumatica Cloud ERP client and team requests, acting as a key advisor, product advocate, and application support analyst.

What you’ll be doing:

KEY ADVISOR:

• Provide ongoing functional support to Acumatica clients in support of the Crestwood Support Team
• Work independently to accomplish implementation support tasks and collaborate effectively with implementation team to meet the client’s business needs and expectations.
• Prioritize and plan individual calendar and schedules, coordinating client and Crestwood facing meetings/calls.

SERVICES SUPPORT RESOURCE:

• Works closely with other members of the Crestwood Acumatica Support Team in a collaborative fashion to ensure complete lifecycle support. Handles inbound calls, emails, and portal requests to the Support Team.

• Schedules remote support calls to facilitate the timely processing of support cases for the Support Team.

• Provides technical support to Acumatica clients with support on the below series

  • Financials (mandatory)
  • Distribution
  • Project
  • Field Service
  • Manufacturing
  • Payroll
  • Project

• Leads internal training sessions with Support Team members and others on areas of greatest internal need to increase their overall knowledge.

• Utilizes the Acumatica business system application to track support cases and document all interaction with clients.

• Provides documentation assistance to consultants and members of the Support Team, including time entry, status report compilation, documentation collection, conducting research, and other tasks as needed.

• Obtains/Renews Acumatica Professional certifications as appropriate.

• Provides internal support (i.e., configuration, report writing, data migration, etc.) in support of Acumatica implementation projects.

• Assists with consulting project engagements on an as-needed basis.

PRODUCT ADVOCATE:

• Obtain appropriate 3rdparty certifications as deemed appropriate.

• Become certified and expert on the assigned software systems assigned. This would includeany software publisher required certifications that may be necessary to promote a publisher’s product.

• Update appropriate Crestwood crew members of system capabilities as they may be pre-released by the software publishers when available.

• Continuously invest time to improve professional skills via books, seminars, training sessions, etc. as may be suggested by your manager or as you find on your own.

• Participate in team meetings and lunch and learn sessions by preparing and sharing publisher product releases and new feature sets, tips and tricks, support and bug resolution, and recent implementation walk throughs.

Your education skills and experience:

• Bachelor's degree in computer science, technology, accounting, or related field

• 1+ years of Acumatica software experience

• 2+ years software implementation experience in various ERP software solutions

Perks and Benefits

• Medical, Dental, Vision
• Short and Long term disability
• Life Insurance
• Simple IRA
• Flexible PTO policy
• Paid Holidays
• Communication Stipend
• Career Enrichment Program

Crestwood Associates is an equal opportunity, affirmative action employer committed to diversity in the workplace.