Job description

Who We Are:
Crossroads Equipment Lease & Finance, LLC, is a wholly owned subsidiary of the Velocity Vehicle group, one of California’s largest commercial vehicle dealers. Established in 2006, and based in Rancho Cucamonga, California, Crossroads engages in the business of commercial medium and heavy-duty truck financing and leasing. We offer operating and finance leasing as well as direct financing to our commercial customers. Crossroads has experienced dynamic growth, expanding our portfolio and developing relationships with transportation companies that have locations outside the state of California, expanding our finance products to all states to service these customers.

What’s in it for You:
Crossroads is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic Culture in an easy-going family-like business as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits.

What You’ll Do:
The Account Servicing Specialist is responsible for supporting all back end transactions relating to the customer account. The position manages the overall customer experience (end-users, & FCAP sponsors and internal departments). In addition to the below mentioned Qualifications, the candidate will possess strong communication, organizational and writing skills and demonstrate the ability to excel and improvise in a fast-paced environment.

General Duties/Responsibilities:

• Process Termination, Repossession, and Charge-offs
• Perform loan maintenance activities.
• Assessing Fees to accounts and Fee Reversals
• Performing Re-bookings, unwinds.
• Tack Financing and Refinancing
• Dealing with and Processing Substitutions of Collateral
• Account modification (deferments, Due date changes)
• Performing file maintenance for maturing loans.
• Monitoring and posting of the daily exception transactions.
• Assists in the monitoring and posting the daily non-post transactions.
• Conducts account research as required.
• Provides back up in sorting the daily mail and posting payments
• Review various reports to accurately service the loan/lease and account maintenance activity.

Qualifications/Requirements:

• 5-10 years’ experience in loan servicing at finance institutions
• BS/BA Business Administration/Finance/Marketing or similar
• Must have knowledge of Commercial Financing, Equipment Finance Agreements, and Trac Leasing.
• Must be highly organized and able to accurately communicate across different departments.
• Strict adherence to a high level of customer service
• Detailed oriented with ability to multi-task on many concurrent projects.
• Strong written and verbal skills
• Ability to work in a fast pace environment.
• Creative thinker with the ability to resolve critical problems.
• Must be able to work and thrive within a “Team “environment.
• Positive, high energy and a desire to work hard to accomplish goals.

Compensation: $20/hr - $25/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employer for this job. Duties, responsibilities and activities may change at any time with or without notice.

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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