Job description

The Accounts Manager is responsible for contacting all customers whose Rental Agreements have expired for non-renewal and determine the customers need, expectation or issue. This position, though requiring extensive telephone collection type activity, is more a sales than a collections job.

The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money. However, it may require field visiting the customers residence to either discuss their accounts or pick up the merchandise, either at customers request or as dictated by company policy.

What our Account Managers Do:

• Demonstrate diligence, urgency, impartiality and consistency regarding account management
• Contact references on all accounts that do not return calls
• Use texting and other programs to contact customers
• Mail letters according to mail program
• Recognize and create opportunities to renew customers agreements
• Schedule voluntary turn-ins of merchandise
• Handle field collections and de-installations
• Aid store management in other store responsibilities including daily store opening/closing duties

Account Manager Requirements:

· Valid state driver’s license with a clean driving history

· We conduct a drug screen and background check

· Prior experience of sales agent, rental agent, account executive, account manager, account collections, and rent-to-own is important in the success at this job

· This is a safety sensitive position

We offer benefits, Including:

· Medical, Dental, Short Term and Long Term Disability, and Life Insurance

· Employee discount program

· Paid vacations and holidays

· Strong advancement opportunities - We want to see you grow and succeed!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Travel requirement:

• No travel

Work Location: One location

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