Job description

Approximate Start Date

• Quarter 2

Schedule and Location

• Hybrid remote/office work, typically 3 days a week in our DC office.
• Monday through Friday, 8:30am to 5:30pm

Responsibilities

• Handle core property management duties for a portfolio of residential properties
• Respond to client inquiries in a professional and timely manner
• Build brand loyalty within our existing customer base
• Coordinate leasing tours with potential tenants and manage a team of leasing agents
• Provide basic tech support to landlords and tenants who need help troubleshooting our software
• Answer landlord questions regarding financial statements, lease agreements, maintenance projects, leasing strategy, and other matters related to property management
• Coordinate maintenance requests with our vendor network, identify new vendors to add to our network and ensure the proper invoicing procedure
• Provide strategic guidance for landlords regarding leasing activity, rental advertisements, and rent pricing
• Negotiate and execute residential lease agreements between landlords and tenants
• Coordinate move-in logistics for incoming tenants
• Manage property turnovers and light value-add renovations
• Ensure legal compliance for our clients’ rental properties within Washington DC, Maryland, and Virginia jurisdictions
• Other related duties as assigned

Skills and Qualifications

• Minimum 2 Years Experience in a customer-facing or client-facing position with an emphasis on customer service, account management, and/or sales
• Excellent written and verbal skills
• Strong organizational skills and detail-attentiveness
• Proficiency with Microsoft Office products including Outlook and Excel, and the ability to learn new software platforms quickly
• Basic experience operating within a CRM, preferably Hubspot, but we are willing to train the right candidate who is eager to learn
• Adept problem-solving and troubleshooting abilities
• Desire to learn and improve every day to help meet ambitious business growth targets
• Basic experience with property management software is preferred but not required. We are more than willing to train the right candidate who is eager to learn and grow into a new industry

Preferred Technology

• Propertyware
• Property Meld
• CRM software including Hubspot

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Required)
• Microsoft Outlook: 1 year (Required)
• Microsoft Excel: 1 year (Required)
• CRM software: 1 year (Preferred)
• Property management: 1 year (Required)

License/Certification:

• Certified Property Manager (Preferred)

Work Location: Hybrid remote in Washington, DC 20005

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