Webber and Grinnell Insurance, an Alera Group Company is seeking a Personal Lines Account Manager to join their Property & Casualty team!

Webber & Grinnell Insurance is a client-focused, independent insurance agency. For over 150 years, we have provided insurance protection for thousands of individuals and businesses throughout New England through two office locations—Northampton, MA, and Holyoke, MA. Due to the stability, professionalism, and competitiveness of our staff, we are one of the largest agencies in Western Massachusetts.

The Personal Lines Account Manager is responsible for servicing a designated segment of Personal Lines accounts (auto, homeowners, excess lines). Our goal is to provide personalized assistance to all clients. The Personal Lines department stresses the importance of teamwork, working collaboratively to provide exceptional customer service to all our clients with courtesy and professionalism.

• Servicing any Personal Lines client as needed concerning calls, emails, faxes, mail, and office visits.
• Writing new Personal Lines policies for existing and new clients as needed. This includes quoting, application preparation, completion of RMV paperwork, binders, policy issuance, and posting down payments.
• Discuss and advise clients of policy coverage recommendations.
• Account rounding. Asking current clients for the opportunity to quote other lines of insurance to contribute to the growth of the agency.
• Review renewal policies - making suggestions to clients, and remarketing if necessary to retain the business.
• Guide clients with the claims reporting process and be available to assist with client questions throughout the claim process including calls/emails to company claim reps., or adjusters.

• At least 1 year of Personal Lines Insurance experience is preferred but not required.
• High School diploma is required.
• Prior Customer Service experience required.
• Knowledgeable in Microsoft Office Suite.
• Exceptional organizational skills required.
• Ability to multitask in a faced paced office.
• Emphasis on Teamwork.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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