IT Technical Associate (Business and Diagnostic Systems Analyst)

Hiring Department: Information Services

Location: Chicago, IL USA

Requisition ID: 1016977

Posting Close Date: March 3, 2023

About UI Health

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.

Description:

Under general direction and as part of a collaborative team, implements, configures, supports, and manages healthcare software applications, which includes Electronic Health Record systems, specifically Business & Diagnostic applications and integrating systems. Provides production application support on a rotating 24/7 basis.

Duties & Responsibilities

• As part of the Business & Diagnostic Systems team, work in collaboration with vendor representatives and the UI Health clinical and business community to ensure the EHR systems meet the organization’s clinical and business needs.

• Gather information from clinicians and staff regarding clinical and operational workflows and business goals and risks to define new healthcare application requirements.

• Recommend innovative application solutions to clinical workflow, patient safety, productivity, and financial problems. Assist application teams in development of design and required documentation. Analyze business processes and reengineers those processes to improve business and/or clinical needs.

• Plan, perform, and test regular software upgrades/updates.

• Review and test each new release, ensuring adherence to the testing policies and procedures for application team members. Develop and follow plans to collect information regarding potential system enhancement needs and coordinates preparation of specifications as needed.

• Support other affected applications as appropriate. This includes communication and coordination with other vendors and/or Information Services staff related to 3rd party applications which may interact or interface with Epic.

• Participate in the design of new tools, components, functionalities within healthcare applications. Implement software modifications and document changes to designs, tools, components, functionalities and processes.

• Test software modifications or enhancements in a test environment. Ensure integration of healthcare application data and information across platforms and systems.

• Meet with end users to determine and define report requirements and ensure delivered reports/data meet quality standards.

• Identify improvements and suggest changes to new policies, procedures, or work practices.

• Engage with vendors and maintain vendor relationships. Participate in analysis of vendor solutions and enforce vendor service level agreements (SLA). Contact vendor to resolve issues.

• Assist in development of specifications and standards to ensure adherence to regulatory, medical, campus and university standards.

• Provide application support on a rotating 24/7 basis.

• Successfully complete manager identified, required system training and certifications needed to support assigned applications within communicated timeframes.

• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications

• 
  Bachelor Degree - Computer Science, Engineering, Information Systems Management, related information management field or a clinical area of study.
• Minimum of one (1) year professional level IT experience within Software Solutions which includes demonstrated experience in designing, implementing, maintaining, and managing healthcare information systems (e.g., Epic, PACS, billing, supply chain, utilization review, operating rooms, scheduling, diagnostic imaging, pathology, etc) to effectively apply information technology solutions to improve healthcare operations; ensure effective integration of clinical and revenue cycle systems with other institutional applications.
• Demonstrated experience of system build/configuration of software applications.

This position requires Illinois residency within 180 days of the hire date

Preferred Qualifications

• Bachelor degree preferred in Computer Science, Engineering, Information Systems Management, related information management field, or a clinical area of study.
• Minimum 1 year professional IT or clinical experience within the designated discipline.
• Working knowledge of build tools in healthcare software applications which may include electronic health records applications, such as Epic.
• Knowledge of system management principles, application development, and application testing strategies.
• Strong analytical, interpersonal, and communications skills.
• Demonstrated ability to multi-task, meet commitments, and balance work demands.

Fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification, and language sections.

You may upload a resume, cover letter, certifications, licensures, transcripts, and diplomas within the document section of your online application.

All civil service positions require an exam. The exam for this position is a Credentials Assessment. You will not be required to report in person for this exam.

Credential Assessment Exam Scoring Information

You will not be required to report in person for this exam. The updated online application and all uploaded, relevant documents, such as a resume, college transcript, certifications and licensures will be used in the calculation of the exam score. These documents should be uploaded prior to the position close date.

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e., resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

If an application is not fully completed and submitted by the close date, the applicant/employee will not be considered for this position.

For fullest consideration, the above-mentioned requirements must be submitted no later than 3/3/2023.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application, you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation