Job description

• Position is permanent, but associates are paid hourly (eligible for overtime)
• Great benefits & casual work environment
• Opportunity to work for a well- known established company where the average tenure of full-time employees is over 10 years!

• The Customer Service Representative serves as the primary day-to-day contact for our customers regarding general inquiries, concerns, or questions
• This position oversees communications, timely responses to emails and requests (both internal and external) and ensures smooth and timely order process flow
• The CSR handles customer complaints in a calm, professional manner, and diagnoses, assesses, and resolves problems or issues as they arise
• To ensure success as a CSR, you should be able to accurately and timely enter data into operating systems, understand department process flow, and constantly look for areas of improved efficiency
• You will be held accountable to comply with all defined business processes and the utilization of all technology platforms, as defined by company. You should also be able to properly communicate and escalate information as necessary and collaborate with cross functional teams across the warehouse and transportation divisions

• Reliable, invested, responsive, adaptable, passionate, and innovative
• Take ownership of your duty to communicate all required and relevant information to necessary people, departments, and customers
• 2+ years of customer service experience (distribution or logistics experience preferred)
• Strong ability to multitask
• Proven accuracy in reporting and data entry
• Strong written and verbal communication skills
• Time management and strong problem-solving
• Intermediate Word, Excel, and Outlook experience
• Strong collaboration to work as one
• Critical and broad thinking for the good of the organization

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